1 1.1 1.1 Establish firewall and router configuration standards that include the following: 1.1 Obtain and inspect the firewall and router configuration standards and other documentation specified below to verify that standards are complete. Complete the following: 2 1.1.1 1.1.1 A formal process for approving and testing all network connections and changes to the firewall and router configurations 1.1.1 Verify that there is a formal process for testing and approval of all network connections and changes to firewall and router configurations. -N/A- TBV -N/A- TBV -N/A- Not Validated 3 1.1.2.a 1.1.2 Current network diagram with all connections to cardholder data, including any wireless networks 1.1.2.a Verify that a current network diagram (for example, one that shows cardholder data flows over the network) exists and that it documents all connections to cardholder data, including any wireless networks. -N/A- TBV -N/A- TBV -N/A- Not Validated 4 1.1.2.b 1.1.2 Current network diagram with all connections to cardholder data, including any wireless networks 1.1.2.b Verify that the diagram is kept current. -N/A- TBV TBV -N/A- -N/A- Not Validated 5 1.1.3.a 1.1.3 Requirements for a firewall at each Internet connection and between any demilitarized zone (DMZ) and the internal network zone 1.1.3.a Verify that firewall configuration standards include requirements for a firewall at each Internet connection and between any DMZ and the internal network zone. -N/A- TBV -N/A- -N/A- -N/A- Not Validated 6 1.1.3.b 1.1.3 Requirements for a firewall at each Internet connection and between any demilitarized zone (DMZ) and the internal network zone 1.1.3.b Verify that the current network diagram is consistent with the firewall configuration standards. -N/A- TBV -N/A- -N/A- -N/A- Not Validated 7 1.1.4 1.1.4 Description of groups, roles, and responsibilities for logical management of network components 1.1.4 Verify that firewall and router configuration standards include a description of groups, roles, and responsibilities for logical management of network components. -N/A- TBV TBV -N/A- -N/A- Not Validated 8 1.1.5.a 1.1.5 Documentation and business justification for use of all services, protocols, and ports allowed, including documentation of security features implemented for those protocols considered to be insecure. \n Examples of insecure services, protocols, or ports include but are not limited to FTP, Telnet, POP3, IMAP, and SNMP. 1.1.5.a Verify that firewall and router configuration standards include a documented list of services, protocols and ports necessary for business – for example, hypertext transfer protocol (HTTP) and Secure Sockets Layer (SSL), Secure Shell (SSH), and Virtual Private Network (VPN) protocols. -N/A- TBV -N/A- -N/A- -N/A- Not Validated 9 1.1.5.b 1.1.5 Documentation and business justification for use of all services, protocols, and ports allowed, including documentation of security features implemented for those protocols considered to be insecure. \n Examples of insecure services, protocols, or ports include but are not limited to FTP, Telnet, POP3, IMAP, and SNMP. 1.1.5.b Identify insecure services, protocols, and ports allowed; and verify they are necessary and that security features are documented and implemented by examining firewall and router configuration standards and settings for each service. TBV TBV TBV -N/A- -N/A- Not Validated 10 1.1.6.a 1.1.6 Requirement to review firewall and router rule sets at least every six months 1.1.6.a Verify that firewall and router configuration standards require review of firewall and router rule sets at least every six months. -N/A- TBV -N/A- -N/A- -N/A- Not Validated 11 1.1.6.b 1.1.6 Requirement to review firewall and router rule sets at least every six months 1.1.6.b Obtain and examine documentation to verify that the rule sets are reviewed at least every six months. -N/A- TBV TBV -N/A- -N/A- Not Validated 12 1.2 1.2 Build firewall and router configurations that restrict connections between untrusted networks and any system components in the cardholder data environment. Note: An "untrusted network" is any network that is external to the networks belonging to the entity under review, and/or which is out of the entity's ability to control or manage. 1.2 Examine firewall and router configurations to verify that connections are restricted between untrusted networks and system components in the cardholder data environment, as follows: 13 1.2.1.a 1.2.1 Restrict inbound and outbound traffic to that which is necessary for the cardholder data environment. 1.2.1.a Verify that inbound and outbound traffic is limited to that which is necessary for the cardholder data environment, and that the restrictions are documented. TBV TBV -N/A- TBV -N/A- Not Validated 14 1.2.1.b 1.2.1 Restrict inbound and outbound traffic to that which is necessary for the cardholder data environment. 1.2.1.b Verify that all other inbound and outbound traffic is specifically denied, for example by using an explicit “deny all” or an implicit deny after allow statement. TBV -N/A- -N/A- -N/A- -N/A- Not Validated 15 1.2.2 1.2.2 Secure and synchronize router configuration files. 1.2.2 Verify that router configuration files are secure and synchronized – for example, running configuration files (used for normal running of the routers) and start-up configuration files (used when machines are re-booted), have the same, secure configurations. TBV -N/A- -N/A- TBV -N/A- Not Validated 16 1.2.3 1.2.3 Install perimeter firewalls between any wireless networks and the cardholder data environment, and configure these firewalls to deny or control (if such traffic is necessary for business purposes) any traffic from the wireless environment into the cardholder data environment. 1.2.3 Verify that there are perimeter firewalls installed between any wireless networks and systems that store cardholder data, and that these firewalls deny or control (if such traffic is necessary for business purposes) any traffic from the wireless environment into the cardholder data environment. TBV -N/A- TBV TBV -N/A- Not Validated 17 1.3 1.3 Prohibit direct public access between the Internet and any system component in the cardholder data environment. 1.3 Examine firewall and router configurations – including but not limited to the choke router at the Internet, the DMZ router and firewall, the DMZ cardholder segment, the perimeter router, and the internal cardholder network segment – to determine that there is no direct access between the Internet and system components in the internal cardholder network segment, as detailed below. 18 1.3.1 1.3.1 Implement a DMZ to limit inbound traffic to only system components that provide authorized publicly accessible services, protocols, and ports. 1.3.1 Verify that a DMZ is implemented to limit inbound traffic to only system components that provide authorized publicly accessible services, protocols, and ports. TBV TBV -N/A- -N/A- -N/A- Not Validated 19 1.3.2 1.3.2 Limit inbound Internet traffic to IP addresses within the DMZ. 1.3.2 Verify that inbound Internet traffic is limited to IP addresses within the DMZ. TBV -N/A- -N/A- TBV -N/A- Not Validated 20 1.3.3 1.3.3 Do not allow any direct connections inbound or outbound for traffic between the Internet and the cardholder data environment. 1.3.3 Verify direct connections inbound or outbound are not allowed for traffic between the Internet and the cardholder data environment. TBV TBV -N/A- TBV -N/A- Not Validated 21 1.3.4 1.3.4 Do not allow internal addresses to pass from the Internet into the DMZ. 1.3.4 Verify that internal addresses cannot pass from the Internet into the DMZ. TBV -N/A- -N/A- TBV -N/A- Not Validated 22 1.3.5 1.3.5 Do not allow unauthorized outbound traffic from the cardholder data environment to the Internet. 1.3.5 Verify that outbound traffic from the cardholder data environment to the Internet is explicitly authorized TBV TBV -N/A- TBV -N/A- Not Validated 23 1.3.6 1.3.6 Implement stateful inspection, also known as dynamic packet filtering. (That is, only “established” connections are allowed into the network.) 1.3.6 Verify that the firewall performs stateful inspection (dynamic packet filtering). (Only established connections should be allowed in, and only if they are associated with a previously established session.) TBV -N/A- -N/A- TBV -N/A- Not Validated 24 1.3.7 1.3.7 Place system components that store cardholder data (such as a database) in an internal network zone, segregated from the DMZ and other untrusted networks. 1.3.7 Verify that system components that store cardholder data are on an internal network zone, segregated from the DMZ and other untrusted networks. TBV TBV -N/A- TBV -N/A- Not Validated 25 1.3.8.a 1.3.8 Do not disclose private IP addresses and routing information to unauthorized parties. \n Note: Methods to obscure IP addressing may include, but are not limited to: • Network Address Translation (NAT) • Placing servers containing cardholder data behind proxy servers/firewalls or content caches, • Removal or filtering of route advertisements for private networks that employ registered addressing • Internal use of RFC1918 address space instead of registered addresses. 1.3.8.a Verify that methods are in place to prevent the disclosure of private IP addresses and routing information from internal networks to the Internet. TBV TBV -N/A- TBV -N/A- Not Validated 26 1.3.8.b 1.3.8 Do not disclose private IP addresses and routing information to unauthorized parties. \n Note: Methods to obscure IP addressing may include, but are not limited to: • Network Address Translation (NAT) • Placing servers containing cardholder data behind proxy servers/firewalls or content caches, • Removal or filtering of route advertisements for private networks that employ registered addressing • Internal use of RFC1918 address space instead of registered addresses. 1.3.8.b Verify that any disclosure of private IP addresses and routing information to external entities is authorized. TBV TBV TBV -N/A- -N/A- Not Validated 27 1.4.a 1.4 Install personal firewall software on any mobile and/or employee-owned computers with direct connectivity to the Internet (for example, laptops used by employees), which are used to access the organization’s network. 1.4.a Verify that mobile and/or employee-owned computers with direct connectivity to the Internet (for example, laptops used by employees), and which are used to access the organization’s network, have personal firewall software installed and active. TBV TBV -N/A- TBV -N/A- Not Validated 28 1.4.b 1.4 Install personal firewall software on any mobile and/or employee-owned computers with direct connectivity to the Internet (for example, laptops used by employees), which are used to access the organization’s network. 1.4.b Verify that the personal firewall software is configured by the organization to specific standards and is not alterable by users of mobile and/or employee-owned computers. TBV TBV -N/A- -N/A- -N/A- Not Validated 29 2.1 2.1 Always change vendor-supplied defaults before installing a system on the network, including but not limited to passwords, simple network management protocol (SNMP) community strings, and elimination of unnecessary accounts. 2.1 Choose a sample of system components, and attempt to log on (with system administrator help) to the devices using default vendor-supplied accounts and passwords, to verify that default accounts and passwords have been changed. (Use vendor manuals and sources on the Internet to find vendor-supplied accounts/passwords.) -N/A- -N/A- -N/A- TBV TBV Not Validated 30 2.1.1 2.1.1 For wireless environments connected to the cardholder data environment or transmitting cardholder data, change wireless vendor defaults, including but not limited to default wireless encryption keys, passwords, and SNMP community strings. 2.1.1 Verify the following regarding vendor default settings for wireless environments: 31 2.1.1.a 2.1.1 For wireless environments connected to the cardholder data environment or transmitting cardholder data, change wireless vendor defaults, including but not limited to default wireless encryption keys, passwords, and SNMP community strings. 2.1.1.a Verify encryption keys were changed from default at installation, and are changed anytime anyone with knowledge of the keys leaves the company or changes positions TBV TBV TBV -N/A- -N/A- Not Validated 32 2.1.1.b 2.1.1 For wireless environments connected to the cardholder data environment or transmitting cardholder data, change wireless vendor defaults, including but not limited to default wireless encryption keys, passwords, and SNMP community strings. 2.1.1.b Verify default SNMP community strings on wireless devices were changed. TBV TBV -N/A- -N/A- -N/A- Not Validated 33 2.1.1.c 2.1.1 For wireless environments connected to the cardholder data environment or transmitting cardholder data, change wireless vendor defaults, including but not limited to default wireless encryption keys, passwords, and SNMP community strings. 2.1.1.c Verify default passwords/passphrases on access points were changed. TBV TBV -N/A- -N/A- -N/A- Not Validated 34 2.1.1.d 2.1.1 For wireless environments connected to the cardholder data environment or transmitting cardholder data, change wireless vendor defaults, including but not limited to default wireless encryption keys, passwords, and SNMP community strings. 2.1.1.d Verify firmware on wireless devices is updated to support strong encryption for authentication and transmission over wireless networks. TBV TBV -N/A- -N/A- -N/A- Not Validated 35 2.1.1.e 2.1.1 For wireless environments connected to the cardholder data environment or transmitting cardholder data, change wireless vendor defaults, including but not limited to default wireless encryption keys, passwords, and SNMP community strings. 2.1.1.e Verify other security-related wireless vendor defaults were changed, if applicable. TBV TBV -N/A- -N/A- -N/A- Not Validated 36 2.2.a 2.2 Develop configuration standards for all system components. Assure that these standards address all known security vulnerabilities and are consistent with industry-accepted system hardening standards. Sources of industry-accepted system hardening standards may include, but are not limited to: \n• Center for Internet Security (CIS) • International Organization for Standardization (ISO) • SysAdmin Audit Network Security (SANS) Institute • National Institute of Standards Technology (NIST) 2.2.a Examine the organization’s system configuration standards for all types of system components and verify the system configuration standards are consistent with industry-accepted hardening standards. -N/A- TBV -N/A- -N/A- -N/A- Not Validated 37 2.2.b 2.2 Develop configuration standards for all system components. Assure that these standards address all known security vulnerabilities and are consistent with industry-accepted system hardening standards. Sources of industry-accepted system hardening standards may include, but are not limited to: \n• Center for Internet Security (CIS) • International Organization for Standardization (ISO) • SysAdmin Audit Network Security (SANS) Institute • National Institute of Standards Technology (NIST) 2.2.b Verify that system configuration standards are updated as new vulnerability issues are identified, as defined in Requirement 6.2. -N/A- TBV TBV TBV -N/A- Not Validated 38 2.2.c 2.2 Develop configuration standards for all system components. Assure that these standards address all known security vulnerabilities and are consistent with industry-accepted system hardening standards. Sources of industry-accepted system hardening standards may include, but are not limited to: \n• Center for Internet Security (CIS) • International Organization for Standardization (ISO) • SysAdmin Audit Network Security (SANS) Institute • National Institute of Standards Technology (NIST) 2.2.c Verify that system configuration standards are applied when new systems are configured. TBV TBV -N/A- TBV -N/A- Not Validated 39 2.2.d 2.2 Develop configuration standards for all system components. Assure that these standards address all known security vulnerabilities and are consistent with industry-accepted system hardening standards. Sources of industry-accepted system hardening standards may include, but are not limited to: \n• Center for Internet Security (CIS) • International Organization for Standardization (ISO) • SysAdmin Audit Network Security (SANS) Institute • National Institute of Standards Technology (NIST) 2.2.d Verify that system configuration standards include each item below (2.2.1 – 2.2.4). 40 2.2.1.a 2.2.1 Implement only one primary function per server to prevent functions that require different security levels from co-existing on the same server. (For example, web servers, database servers, and DNS should be implemented on separate servers.) \n Note: Where virtualization technologies are in use, implement only one primary function per virtual system component. 2.2.1.a For a sample of system components, verify that only one primary function is implemented per server. TBV TBV -N/A- -N/A- TBV Not Validated 41 2.2.1.b 2.2.1 Implement only one primary function per server to prevent functions that require different security levels from co-existing on the same server. (For example, web servers, database servers, and DNS should be implemented on separate servers.) \n Note: Where virtualization technologies are in use, implement only one primary function per virtual system component. 2.2.1.b If virtualization technologies are used, verify that only one primary function is implemented per virtual system component or device. TBV -N/A- TBV TBV TBV Not Validated 42 2.2.2.a 2.2.2 Enable only necessary and secure services, protocols, daemons, etc., as required for the function of the system. Implement security features for any required services, protocols or daemons that are considered to be insecure – for example, use secured technologies such as SSH, S-FTP, SSL, or IPSec VPN to protect insecure services such as NetBIOS, file-sharing, Telnet, FTP, etc. 2.2.2.a For a sample of system components, inspect enabled system services, daemons, and protocols. Verify that only necessary services or protocols are enabled. TBV TBV -N/A- -N/A- TBV Not Validated 43 2.2.2.b 2.2.2 Enable only necessary and secure services, protocols, daemons, etc., as required for the function of the system. Implement security features for any required services, protocols or daemons that are considered to be insecure – for example, use secured technologies such as SSH, S-FTP, SSL, or IPSec VPN to protect insecure services such as NetBIOS, file-sharing, Telnet, FTP, etc. 2.2.2.b Identify any enabled insecure services, daemons, or protocols. Verify they are justified and that security features are documented and implemented. TBV TBV -N/A- TBV -N/A- Not Validated 44 2.2.3.a 2.2.3 Configure system security parameters to prevent misuse. 2.2.3.a Interview system administrators and/or security managers to verify that they have knowledge of common security parameter settings for system components. -N/A- -N/A- TBV -N/A- -N/A- Not Validated 45 2.2.3.b 2.2.3 Configure system security parameters to prevent misuse. 2.2.3.b Verify that common security parameter settings are included in the system configuration standards. -N/A- TBV -N/A- -N/A- -N/A- Not Validated 46 2.2.3.c 2.2.3 Configure system security parameters to prevent misuse. 2.2.3.c For a sample of system components, verify that common security parameters are set appropriately. TBV -N/A- -N/A- -N/A- TBV Not Validated 47 2.2.4.a 2.2.4 Remove all unnecessary functionality, such as scripts, drivers, features, subsystems, file systems, and unnecessary web servers. 2.2.4.a For a sample of system components, verify that all unnecessary functionality (for example, scripts, drivers, features, subsystems, file systems, etc.) is removed. TBV -N/A- -N/A- TBV TBV Not Validated 48 2.2.4.b 2.2.4 Remove all unnecessary functionality, such as scripts, drivers, features, subsystems, file systems, and unnecessary web servers. 2.2.4.b Verify enabled functions are documented and support secure configuration. TBV TBV -N/A- -N/A- -N/A- Not Validated 49 2.2.4.c 2.2.4 Remove all unnecessary functionality, such as scripts, drivers, features, subsystems, file systems, and unnecessary web servers. 2.2.4.c Verify that only documented functionality is present on the sampled system components. TBV TBV -N/A- -N/A- -N/A- Not Validated 50 2.3 2.3 Encrypt all non-console administrative access using strong cryptography. Use technologies such as SSH, VPN, or SSL/TLS for webbased management and other nonconsole administrative access. 2.3 For a sample of system components, verify that non-console administrative access is encrypted by performing the following: 51 2.3.a 2.3 Encrypt all non-console administrative access using strong cryptography. Use technologies such as SSH, VPN, or SSL/TLS for webbased management and other nonconsole administrative access. 2.3.a Observe an administrator log on to each system to verify that a strong encryption method is invoked before the administrator’s password is requested. -N/A- -N/A- -N/A- TBV TBV Not Validated 52 2.3.b 2.3 Encrypt all non-console administrative access using strong cryptography. Use technologies such as SSH, VPN, or SSL/TLS for webbased management and other nonconsole administrative access. 2.3.b Review services and parameter files on systems to determine that Telnet and other remote login commands are not available for use internally. TBV -N/A- -N/A- -N/A- -N/A- Not Validated 53 2.3.c 2.3 Encrypt all non-console administrative access using strong cryptography. Use technologies such as SSH, VPN, or SSL/TLS for webbased management and other nonconsole administrative access. 2.3.c Verify that administrator access to the web-based management interfaces is encrypted with strong cryptography. TBV -N/A- -N/A- TBV -N/A- Not Validated 54 2.4 2.4 Shared hosting providers must protect each entity’s hosted environment and cardholder data. These providers must meet specific requirements as detailed in Appendix A: Additional PCI DSS Requirements for Shared Hosting Providers. 2.4 Perform Testing_Procedures A.1.1 through A.1.4 detailed in Appendix A: Additional PCI DSS Requirements for Shared Hosting Providers for PCI DSS assessments of shared hosting providers, to verify that shared hosting providers protect their entities’ (merchants and service providers) hosted environment and data. -N/A- -N/A- -N/A- TBV -N/A- Not Validated 55 3.1 3.1 Keep cardholder data storage to a minimum by implementing data retention and disposal policies, procedures and processes, as follows. 3.1 Obtain and examine the policies, procedures and processes for data retention and disposal, and perform the following: 56 3.1.1.a 3.1.1 Implement a data retention and disposal policy that includes:\n• Limiting data storage amount and retention time to that which is required for legal, regulatory, and business requirements • Processes for secure deletion of data when no longer needed • Specific retention requirements for cardholder data • A quarterly automatic or manual process for identifying and securely deleting stored cardholder data that exceeds defined retention requirements 3.1.1.a Verify that policies and procedures are implemented and include legal, regulatory, and business requirements for data retention, including specific requirements for retention of cardholder data (for example, cardholder data needs to be held for X period for Y business reasons). -N/A- TBV TBV -N/A- -N/A- Not Validated 57 3.1.1.b 3.1.1 Implement a data retention and disposal policy that includes:\n• Limiting data storage amount and retention time to that which is required for legal, regulatory, and business requirements • Processes for secure deletion of data when no longer needed • Specific retention requirements for cardholder data • A quarterly automatic or manual process for identifying and securely deleting stored cardholder data that exceeds defined retention requirements 3.1.1.b Verify that policies and procedures include provisions for secure disposal of data when no longer needed for legal, regulatory, or business reasons, including disposal of cardholder data. -N/A- TBV -N/A- TBV -N/A- Not Validated 58 3.1.1.c 3.1.1 Implement a data retention and disposal policy that includes:\n• Limiting data storage amount and retention time to that which is required for legal, regulatory, and business requirements • Processes for secure deletion of data when no longer needed • Specific retention requirements for cardholder data • A quarterly automatic or manual process for identifying and securely deleting stored cardholder data that exceeds defined retention requirements 3.1.1.c Verify that policies and procedures include coverage for all storage of cardholder data. -N/A- TBV -N/A- -N/A- -N/A- Not Validated 59 3.1.1.d 3.1.1 Implement a data retention and disposal policy that includes:\n• Limiting data storage amount and retention time to that which is required for legal, regulatory, and business requirements • Processes for secure deletion of data when no longer needed • Specific retention requirements for cardholder data • A quarterly automatic or manual process for identifying and securely deleting stored cardholder data that exceeds defined retention requirements 3.1.1.d Verify that policies and procedures include at least one of the following: A programmatic process (automatic or manual) to remove, at least quarterly, stored cardholder data that exceeds requirements defined in the data retention policy Requirements for a review, conducted at least quarterly, to verify that stored cardholder data does not exceed requirements defined in the data retention policy. -N/A- TBV -N/A- TBV -N/A- Not Validated 60 3.1.1.e 3.1.1 Implement a data retention and disposal policy that includes:\n• Limiting data storage amount and retention time to that which is required for legal, regulatory, and business requirements • Processes for secure deletion of data when no longer needed • Specific retention requirements for cardholder data • A quarterly automatic or manual process for identifying and securely deleting stored cardholder data that exceeds defined retention requirements 3.1.1.e For a sample of system components that store cardholder data, verify that the data stored does not exceed the requirements defined in the data retention policy. -N/A- -N/A- -N/A- TBV TBV Not Validated 61 3.2.a 3.2 Do not store sensitive authentication data after authorization (even if encrypted). Sensitive authentication data includes the data as cited in the following Requirements 3.2.1 through 3.2.3:\n Note: It is permissible for issuers and companies that support issuing services to store sensitive authentication data if there is a business justification and the data is stored securely. 3.2.a For issuers and/or companies that support issuing services and store sensitive authentication data, verify there is a business justification for the storage of sensitive authentication data, and that the data is secured. -N/A- -N/A- TBV TBV -N/A- Not Validated 62 3.2.b 3.2 Do not store sensitive authentication data after authorization (even if encrypted). Sensitive authentication data includes the data as cited in the following Requirements 3.2.1 through 3.2.3:\n Note: It is permissible for issuers and companies that support issuing services to store sensitive authentication data if there is a business justification and the data is stored securely. 3.2.b For all other entities, if sensitive authentication data is received and deleted, obtain and review the processes for securely deleting the data to verify that the data is unrecoverable. -N/A- TBV -N/A- -N/A- -N/A- Not Validated 63 3.2.c 3.2 Do not store sensitive authentication data after authorization (even if encrypted). Sensitive authentication data includes the data as cited in the following Requirements 3.2.1 through 3.2.3:\n Note: It is permissible for issuers and companies that support issuing services to store sensitive authentication data if there is a business justification and the data is stored securely. 3.2.c For each item of sensitive authentication data below, perform the following steps: 64 3.2.1 3.2.1 Do not store the full contents of any track (from the magnetic stripe located on the back of a card, equivalent data contained on a chip, or elsewhere). This data is alternatively called full track, track, track 1, track 2, and magnetic-stripe data.\n Note: In the normal course of business, the following data elements from the magnetic stripe may need to be retained: • The cardholder’s name • Primary account number (PAN) • Expiration date • Service code To minimize risk, store only these data elements as needed for business. 3.2.1 For a sample of system components, examine data sources, including but not limited to the following, and verify that the full contents of any track from the magnetic stripe on the back of card or equivalent data on a chip are not stored under any circumstance:\n• Incoming transaction data • All logs (for example, transaction, history, debugging, error) • History files • Trace files • Several database schemas • Database contents -N/A- -N/A- -N/A- TBV TBV Not Validated 65 3.2.2 3.2.2 Do not store the card verification code or value (three-digit or four-digit number printed on the front or back of a payment card) used to verify card-not-present transactions. 3.2.2 For a sample of system components, examine data sources, including but not limited to the following, and verify that the three-digit or four-digit card verification code or value printed on the front of the card or the signature panel (CVV2, CVC2, CID, CAV2 data) is not stored under any circumstance:\n• Incoming transaction data • All logs (for example, transaction, history, debugging, error) • History files • Trace files • Several database schemas • Database contents -N/A- -N/A- -N/A- TBV TBV Not Validated 66 3.2.3 3.2.3 Do not store the personal identification number (PIN) or the encrypted PIN block. 3.2.3 For a sample of system components, examine data sources, including but not limited to the following and verify that PINs and encrypted PIN blocks are not stored under any circumstance:\n• Incoming transaction data • All logs (for example, transaction, history, debugging, error) • History files • Trace files • Several database schemas • Database contents -N/A- -N/A- -N/A- TBV TBV Not Validated 67 3.3 3.3 Mask PAN when displayed (the first six and last four digits are the maximum number of digits to be displayed).\n Notes: • This requirement does not apply to employees and other parties with a legitimate business need to see the full PAN. • This requirement does not supersede stricter requirements in place for displays of cardholder data – for example, for point-of-sale (POS) receipts. 3.3 Obtain and examine written policies and examine displays of PAN (for example, on screen, on paper receipts) to verify that primary account numbers (PANs) are masked when displaying cardholder data, except for those with a legitimate business need to see full PAN. -N/A- TBV -N/A- TBV -N/A- Not Validated 68 3.4.a 3.4 Render PAN unreadable anywhere it is stored (including on portable digital media, backup media, and in logs) by using any of the following approaches:\n• One-way hashes based on strong cryptography (hash must be of the entire PAN) • Truncation (hashing cannot be used to replace the truncated segment of PAN) • Index tokens and pads (pads must be securely stored) • Strong cryptography with associated key-management processes and procedures Note: It is a relatively trivial effort for a malicious individual to reconstruct original PAN data if they have access to both the truncated and hashed version of a PAN. Where hashed and truncated versions of the same PAN are present in an entity’s environment, additional controls should be in place to ensure that the hashed and truncated versions cannot be correlated to reconstruct the original PAN. 3.4.a Obtain and examine documentation about the system used to protect the PAN, including the vendor, type of system/process, and the encryption algorithms (if applicable). Verify that the PAN is rendered unreadable using any of the following methods:\n• One-way hashes based on strong cryptography • Truncation • Index tokens and pads, with the pads being securely stored • Strong cryptography, with associated key-management processes and procedures -N/A- TBV -N/A- TBV -N/A- Not Validated 69 3.4.b 3.4 Render PAN unreadable anywhere it is stored (including on portable digital media, backup media, and in logs) by using any of the following approaches:\n• One-way hashes based on strong cryptography (hash must be of the entire PAN) • Truncation (hashing cannot be used to replace the truncated segment of PAN) • Index tokens and pads (pads must be securely stored) • Strong cryptography with associated key-management processes and procedures Note: It is a relatively trivial effort for a malicious individual to reconstruct original PAN data if they have access to both the truncated and hashed version of a PAN. Where hashed and truncated versions of the same PAN are present in an entity’s environment, additional controls should be in place to ensure that the hashed and truncated versions cannot be correlated to reconstruct the original PAN. 3.4.b Examine several tables or files from a sample of data repositories to verify the PAN is rendered unreadable (that is, not stored in plain-text). -N/A- -N/A- -N/A- TBV TBV Not Validated 70 3.4.c 3.4 Render PAN unreadable anywhere it is stored (including on portable digital media, backup media, and in logs) by using any of the following approaches:\n• One-way hashes based on strong cryptography (hash must be of the entire PAN) • Truncation (hashing cannot be used to replace the truncated segment of PAN) • Index tokens and pads (pads must be securely stored) • Strong cryptography with associated key-management processes and procedures Note: It is a relatively trivial effort for a malicious individual to reconstruct original PAN data if they have access to both the truncated and hashed version of a PAN. Where hashed and truncated versions of the same PAN are present in an entity’s environment, additional controls should be in place to ensure that the hashed and truncated versions cannot be correlated to reconstruct the original PAN. 3.4.c Examine a sample of removable media (for example, back-up tapes) to confirm that the PAN is rendered unreadable. -N/A- -N/A- -N/A- TBV TBV Not Validated 71 3.4.d 3.4 Render PAN unreadable anywhere it is stored (including on portable digital media, backup media, and in logs) by using any of the following approaches:\n• One-way hashes based on strong cryptography (hash must be of the entire PAN) • Truncation (hashing cannot be used to replace the truncated segment of PAN) • Index tokens and pads (pads must be securely stored) • Strong cryptography with associated key-management processes and procedures Note: It is a relatively trivial effort for a malicious individual to reconstruct original PAN data if they have access to both the truncated and hashed version of a PAN. Where hashed and truncated versions of the same PAN are present in an entity’s environment, additional controls should be in place to ensure that the hashed and truncated versions cannot be correlated to reconstruct the original PAN. 3.4.d Examine a sample of audit logs to confirm that the PAN is rendered unreadable or removed from the logs. -N/A- -N/A- -N/A- TBV TBV Not Validated 72 3.4.1.a 3.4.1 If disk encryption is used (rather than file- or column-level database encryption), logical access must be managed independently of native operating system access control mechanisms (for example, by not using local user account databases). Decryption keys must not be tied to user accounts. 3.4.1.a If disk encryption is used, verify that logical access to encrypted file systems is implemented via a mechanism that is separate from the native operating systems mechanism (for example, not using local user account databases). TBV -N/A- -N/A- TBV -N/A- Not Validated 73 3.4.1.b 3.4.1 If disk encryption is used (rather than file- or column-level database encryption), logical access must be managed independently of native operating system access control mechanisms (for example, by not using local user account databases). Decryption keys must not be tied to user accounts. 3.4.1.b Verify that cryptographic keys are stored securely (for example, stored on removable media that is adequately protected with strong access controls). -N/A- -N/A- -N/A- TBV -N/A- Not Validated 74 3.4.1.c 3.4.1 If disk encryption is used (rather than file- or column-level database encryption), logical access must be managed independently of native operating system access control mechanisms (for example, by not using local user account databases). Decryption keys must not be tied to user accounts. 3.4.1.c Verify that cardholder data on removable media is encrypted wherever stored.\n Note: If disk encryption is not used to encrypt removable media, the data stored on this media will need to be rendered unreadable through some other method. -N/A- -N/A- -N/A- TBV -N/A- Not Validated 75 3.5 3.5 Protect any keys used to secure cardholder data against disclosure and misuse:\n Note: This requirement also applies to key-encrypting keys used to protect data encrypting keys – such key-encrypting keys must be at least as strong as the data-encrypting key. 3.5 Verify processes to protect keys used for encryption of cardholder data against disclosure and misuse by performing the following: 76 3.5.1 3.5.1 Restrict access to cryptographic keys to the fewest number of custodians necessary. 3.5.1 Examine user access lists to verify that access to keys is restricted to the fewest number of custodians necessary. TBV -N/A- -N/A- TBV -N/A- Not Validated 77 3.5.2.a 3.5.2 Store cryptographic keys securely in the fewest possible locations and forms. 3.5.2.a Examine system configuration files to verify that keys are stored in encrypted format and that key-encrypting keys are stored separately from data-encrypting keys. TBV -N/A- -N/A- TBV -N/A- Not Validated 78 3.5.2.b 3.5.2 Store cryptographic keys securely in the fewest possible locations and forms. 3.5.2.b Identify key storage locations to verify that keys are stored in the fewest possible locations and forms. -N/A- -N/A- -N/A- TBV -N/A- Not Validated 79 3.6.a 3.6 Fully document and implement all key-management processes and procedures for cryptographic keys used for encryption of cardholder data, including the following:\n Note: Numerous industry standards for key management are available from various resources including NIST, which can be found at http://csrc.nist.gov. 3.6.a Verify the existence of key-management procedures for keys used for encryption of cardholder data. -N/A- TBV -N/A- -N/A- -N/A- Not Validated 80 3.6.b 3.6 Fully document and implement all key-management processes and procedures for cryptographic keys used for encryption of cardholder data, including the following:\n Note: Numerous industry standards for key management are available from various resources including NIST, which can be found at http://csrc.nist.gov. 3.6.b For service providers only: If the service provider shares keys with their customers for transmission or storage of cardholder data, verify that the service provider provides documentation to customers that includes guidance on how to securely transmit, store and update customer’s keys, in accordance with Requirements 3.6.1 through 3.6.8 below. -N/A- TBV -N/A- TBV -N/A- Not Validated 81 3.6.c 3.6 Fully document and implement all key-management processes and procedures for cryptographic keys used for encryption of cardholder data, including the following:\n Note: Numerous industry standards for key management are available from various resources including NIST, which can be found at http://csrc.nist.gov. 3.6.c Examine the key-management procedures and perform the following: 82 3.6.1 3.6.1 Generation of strong cryptographic keys 3.6.1 Verify that key-management procedures are implemented to require the generation of strong keys. -N/A- TBV -N/A- TBV -N/A- Not Validated 83 3.6.2 3.6.2 Secure cryptographic key distribution 3.6.2 Verify that key-management procedures are implemented to require secure key distribution. -N/A- TBV -N/A- TBV -N/A- Not Validated 84 3.6.3 3.6.3 Secure cryptographic key storage 3.6.3 Verify that key-management procedures are implemented to require secure key storage. -N/A- TBV -N/A- TBV -N/A- Not Validated 85 3.6.4 3.6.4 Cryptographic key changes for keys that have reached the end of their cryptoperiod (for example, after a defined period of time has passed and/or after a certain amount of ciphertext has been produced by a given key), as defined by the associated application vendor or key owner, and based on industry best practices and guidelines (for example, NIST Special Publication 800-57). 3.6.4 Verify that key-management procedures are implemented to require periodic key changes at the end of the defined cryptoperiod. -N/A- TBV -N/A- TBV -N/A- Not Validated 86 3.6.5.a 3.6.5 Retirement or replacement (for example, archiving, destruction, and/or revocation) of keys as deemed necessary when the integrity of the key has been weakened (for example, departure of an employee with knowledge of a clear-text key), or keys are suspected of being compromised.\n Note: If retired or replaced cryptographic keys need to be retained, these keys must be securely archived (for example, by using a key encryption key). Archived cryptographic keys should only be used for decryption/verification purposes. 3.6.5.a Verify that key-management procedures are implemented to require the retirement of keys when the integrity of the key has been weakened. -N/A- TBV -N/A- TBV -N/A- Not Validated 87 3.6.5.b 3.6.5 Retirement or replacement (for example, archiving, destruction, and/or revocation) of keys as deemed necessary when the integrity of the key has been weakened (for example, departure of an employee with knowledge of a clear-text key), or keys are suspected of being compromised.\n Note: If retired or replaced cryptographic keys need to be retained, these keys must be securely archived (for example, by using a key encryption key). Archived cryptographic keys should only be used for decryption/verification purposes. 3.6.5.b Verify that the key-management procedures are implemented to require the replacement of known or suspected compromised keys. -N/A- TBV -N/A- TBV -N/A- Not Validated 88 3.6.5.c 3.6.5 Retirement or replacement (for example, archiving, destruction, and/or revocation) of keys as deemed necessary when the integrity of the key has been weakened (for example, departure of an employee with knowledge of a clear-text key), or keys are suspected of being compromised.\n Note: If retired or replaced cryptographic keys need to be retained, these keys must be securely archived (for example, by using a key encryption key). Archived cryptographic keys should only be used for decryption/verification purposes. 3.6.5.c If retired or replaced cryptographic keys are retained, verify that these keys are not used for encryption operations. -N/A- TBV -N/A- TBV -N/A- Not Validated 89 3.6.6 3.6.6 If manual clear-text cryptographic key management operations are used, these operations must be managed using split knowledge and dual control (for example, requiring two or three people, each knowing only their own key component, to reconstruct the whole key).\n Note: Examples of manual key management operations include, but are not limited to: key generation, transmission, loading, storage and destruction. 3.6.6 Verify that manual clear-text key-management procedures require split knowledge and dual control of keys. -N/A- TBV -N/A- TBV -N/A- Not Validated 90 3.6.7 3.6.7 Prevention of unauthorized substitution of cryptographic keys. 3.6.7 Verify that key-management procedures are implemented to require the prevention of unauthorized substitution of keys. -N/A- TBV -N/A- TBV -N/A- Not Validated 91 3.6.8 3.6.8 Requirement for cryptographic key custodians to formally acknowledge that they understand and accept their key-custodian responsibilities. 3.6.8 Verify that key-management procedures are implemented to require key custodians to acknowledge (in writing or electronically) that they understand and accept their key-custodian responsibilities. -N/A- TBV TBV TBV -N/A- Not Validated 92 4.1 4.1 Use strong cryptography and security protocols (for example, SSL/TLS, IPSEC, SSH, etc.) to safeguard sensitive cardholder data during transmission over open, public networks.\n Examples of open, public networks that are in scope of the PCI DSS include but are not limited to: • The Internet • Wireless technologies • Global System for Mobile communications (GSM) • General Packet Radio Service (GPRS) 4.1 Verify the use of security protocols wherever cardholder data is transmitted or received over open, public networks. Verify that strong cryptography is used during data transmission, as follows: TBV -N/A- -N/A- TBV -N/A- Not Validated Identify encryption used 93 4.1.a 4.1 Use strong cryptography and security protocols (for example, SSL/TLS, IPSEC, SSH, etc.) to safeguard sensitive cardholder data during transmission over open, public networks.\n Examples of open, public networks that are in scope of the PCI DSS include but are not limited to: • The Internet • Wireless technologies • Global System for Mobile communications (GSM) • General Packet Radio Service (GPRS) 4.1.a Select a sample of transactions as they are received and observe transactions as they occur to verify that cardholder data is encrypted during transit. -N/A- -N/A- -N/A- TBV TBV Not Validated Identify number and type of transactions sampled 94 4.1.b 4.1 Use strong cryptography and security protocols (for example, SSL/TLS, IPSEC, SSH, etc.) to safeguard sensitive cardholder data during transmission over open, public networks.\n Examples of open, public networks that are in scope of the PCI DSS include but are not limited to: • The Internet • Wireless technologies • Global System for Mobile communications (GSM) • General Packet Radio Service (GPRS) 4.1.b Verify that only trusted keys and/or certificates are accepted. TBV -N/A- -N/A- TBV -N/A- Not Validated 95 4.1.c 4.1 Use strong cryptography and security protocols (for example, SSL/TLS, IPSEC, SSH, etc.) to safeguard sensitive cardholder data during transmission over open, public networks.\n Examples of open, public networks that are in scope of the PCI DSS include but are not limited to: • The Internet • Wireless technologies • Global System for Mobile communications (GSM) • General Packet Radio Service (GPRS) 4.1.c Verify that the protocol is implemented to use only secure configurations, and does not support insecure versions or configurations. TBV -N/A- -N/A- TBV -N/A- Not Validated 96 4.1.d 4.1 Use strong cryptography and security protocols (for example, SSL/TLS, IPSEC, SSH, etc.) to safeguard sensitive cardholder data during transmission over open, public networks.\n Examples of open, public networks that are in scope of the PCI DSS include but are not limited to: • The Internet • Wireless technologies • Global System for Mobile communications (GSM) • General Packet Radio Service (GPRS) 4.1.d Verify that the proper encryption strength is implemented for the encryption methodology in use. (Check vendor recommendations/best practices.) -N/A- TBV -N/A- TBV -N/A- Not Validated 97 4.1.e 4.1 Use strong cryptography and security protocols (for example, SSL/TLS, IPSEC, SSH, etc.) to safeguard sensitive cardholder data during transmission over open, public networks.\n Examples of open, public networks that are in scope of the PCI DSS include but are not limited to: • The Internet • Wireless technologies • Global System for Mobile communications (GSM) • General Packet Radio Service (GPRS) 4.1.e For SSL/TLS implementations:\n• Verify that HTTPS appears as a part of the browser Universal Record Locator (URL). • Verify that no cardholder data is required when HTTPS does not appear in the URL. TBV -N/A- -N/A- TBV -N/A- Not Validated 98 4.1.1 4.1.1 Ensure wireless networks transmitting cardholder data or connected to the cardholder data environment, use industry best practices (for example, IEEE 802.11i) to implement strong encryption for authentication and transmission.\n Note: The use of WEP as a security control was prohibited as of 30 June 2010 4.1.1 For wireless networks transmitting cardholder data or connected to the cardholder data environment, verify that industry best practices (for example, IEEE 802.11i) are used to implement strong encryption for authentication and transmission. TBV TBV -N/A- TBV -N/A- Not Validated Identify industry best practice and strong encryption used 99 4.2.a 4.2 Never send unprotected PANs by end-user messaging technologies (for example, e-mail, instant messaging, chat, etc.). 4.2.a Verify that PAN is rendered unreadable or secured with strong cryptography whenever it is sent via end-user messaging technologies. TBV -N/A- -N/A- TBV -N/A- Not Validated Identify strong cryptography used 100 4.2.b 4.2 Never send unprotected PANs by end-user messaging technologies (for example, e-mail, instant messaging, chat, etc.). 4.2.b Verify the existence of a policy stating that unprotected PANs are not to be sent via end-user messaging technologies. -N/A- TBV -N/A- -N/A- -N/A- Not Validated 101 5.1 5.1 Deploy anti-virus software on all systems commonly affected by malicious software (particularly personal computers and servers). 5.1 For a sample of system components including all operating system types commonly affected by malicious software, verify that anti-virus software is deployed if applicable anti-virus technology exists. TBV -N/A- -N/A- -N/A- TBV Not Validated Identify sampled system components 102 5.1.1 5.1.1 Ensure that all anti-virus programs are capable of detecting, removing, and protecting against all known types of malicious software. 5.1.1 For a sample of system components, verify that all anti-virus programs detect, remove, and protect against all known types of malicious software (for example, viruses, Trojans, worms, spyware, adware, and rootkits). TBV -N/A- -N/A- -N/A- TBV Not Validated 103 5.2 5.2 Ensure that all anti-virus mechanisms are current, actively running, and generating audit logs. 5.2 Verify that all anti-virus software is current, actively running, and generating logs by performing the following: 104 5.2.a 5.2 Ensure that all anti-virus mechanisms are current, actively running, and generating audit logs. 5.2.a Obtain and examine the policy and verify that it requires updating of anti-virus software and definitions. -N/A- TBV -N/A- -N/A- -N/A- Not Validated 105 5.2.b 5.2 Ensure that all anti-virus mechanisms are current, actively running, and generating audit logs. 5.2.b Verify that the master installation of the software is enabled for automatic updates and periodic scans. TBV -N/A- -N/A- TBV -N/A- Not Validated 106 5.2.c 5.2 Ensure that all anti-virus mechanisms are current, actively running, and generating audit logs. 5.2.c For a sample of system components including all operating system types commonly affected by malicious software, verify that automatic updates and periodic scans are enabled. TBV -N/A- -N/A- TBV TBV Not Validated 107 5.2.d 5.2 Ensure that all anti-virus mechanisms are current, actively running, and generating audit logs. 5.2.d For a sample of system components, verify that anti-virus software log generation is enabled and that such logs are retained in accordance with PCI DSS Requirement 10.7. TBV -N/A- -N/A- TBV TBV Not Validated 108 6.1.a 6.1 Ensure that all system components and software are protected from known vulnerabilities by having the latest vendor-supplied security patches installed. Install critical security patches within one month of release.\n Note: An organization may consider applying a risk-based approach to prioritize their patch installations. For example, by prioritizing critical infrastructure (for example, public-facing devices and systems, databases) higher than less-critical internal devices, to ensure high-priority systems and devices are addressed within one month, and addressing less critical devices and systems within three months. 6.1.a For a sample of system components and related software, compare the list of security patches installed on each system to the most recent vendor security patch list, to verify that current vendor patches are installed. -N/A- TBV -N/A- TBV TBV Not Validated 109 6.1.b 6.1 Ensure that all system components and software are protected from known vulnerabilities by having the latest vendor-supplied security patches installed. Install critical security patches within one month of release.\n Note: An organization may consider applying a risk-based approach to prioritize their patch installations. For example, by prioritizing critical infrastructure (for example, public-facing devices and systems, databases) higher than less-critical internal devices, to ensure high-priority systems and devices are addressed within one month, and addressing less critical devices and systems within three months. 6.1.b Examine policies related to security patch installation to verify they require installation of all critical new security patches within one month. -N/A- TBV -N/A- -N/A- -N/A- Not Validated 110 6.2.a 6.2 Establish a process to identify and assign a risk ranking to newly discovered security vulnerabilities. \n Notes: • Risk rankings should be based on industry best practices. For example, criteria for ranking “High” risk vulnerabilities may include a CVSS base score of 4.0 or above, and/or a vendor-supplied patch classified by the vendor as “critical,” and/or a vulnerability affecting a critical system component. • The ranking of vulnerabilities as defined in 6.2.a is considered a best practice until June 30, 2012, after which it becomes a requirement. 6.2.a Interview responsible personnel to verify that processes are implemented to identify new security vulnerabilities, and that a risk ranking is Assigned_To such vulnerabilities. (At minimum, the most critical, highest risk vulnerabilities should be ranked as “High.” -N/A- -N/A- TBV -N/A- -N/A- Not Validated 111 6.2.b 6.2 Establish a process to identify and assign a risk ranking to newly discovered security vulnerabilities. \n Notes: • Risk rankings should be based on industry best practices. For example, criteria for ranking “High” risk vulnerabilities may include a CVSS base score of 4.0 or above, and/or a vendor-supplied patch classified by the vendor as “critical,” and/or a vulnerability affecting a critical system component. • The ranking of vulnerabilities as defined in 6.2.a is considered a best practice until June 30, 2012, after which it becomes a requirement. 6.2.b Verify that processes to identify new security vulnerabilities include using outside sources for security vulnerability information. -N/A- TBV -N/A- TBV -N/A- Not Validated Identify outside resources used 112 6.3.a 6.3 Develop software applications (internal and external, and including web based administrative access to applications) in accordance with PCI DSS (for example, secure authentication and logging), and based on industry best practices. Incorporate information security throughout the software development life cycle. These processes must include the following: 6.3.a Obtain and examine written software development processes to verify that the processes are based on industry standards and/or best practices. -N/A- TBV -N/A- -N/A- -N/A- Not Validated 113 6.3.b 6.3 Develop software applications (internal and external, and including web based administrative access to applications) in accordance with PCI DSS (for example, secure authentication and logging), and based on industry best practices. Incorporate information security throughout the software development life cycle. These processes must include the following: 6.3.b Examine written software development processes to verify that information security is included throughout the life cycle. -N/A- TBV -N/A- -N/A- -N/A- Not Validated 114 6.3.c 6.3 Develop software applications (internal and external, and including web based administrative access to applications) in accordance with PCI DSS (for example, secure authentication and logging), and based on industry best practices. Incorporate information security throughout the software development life cycle. These processes must include the following: 6.3.c Examine written software development processes to verify that software applications are developed in accordance with PCI DSS. -N/A- TBV -N/A- -N/A- -N/A- Not Validated 115 6.3.d 6.3 Develop software applications (internal and external, and including web based administrative access to applications) in accordance with PCI DSS (for example, secure authentication and logging), and based on industry best practices. Incorporate information security throughout the software development life cycle. These processes must include the following: 6.3.d From an examination of written software development processes, and interviews of software developers, verify that: 116 6.3.1 6.3.1 Removal of custom application accounts, user IDs, and passwords before applications become active or are released to customers 6.3.1 Custom application accounts, user IDs and/or passwords are removed before system goes into production or is released to customers. -N/A- TBV TBV -N/A- -N/A- Not Validated 117 6.3.2.a 6.3.2 Review of custom code prior to release to production or customers in order to identify any potential coding vulnerability.\n Note: This requirement for code reviews applies to all custom code (both internal and public-facing), as part of the system development life cycle. Code reviews can be conducted by knowledgeable internal personnel or third parties. Web applications are also subject to additional controls, if they are public facing, to address ongoing threats and vulnerabilities after implementation, as defined at PCI DSS Requirement 6.6. 6.3.2.a Obtain and review policies to confirm that all custom application code changes must be reviewed (using either manual or automated processes) as follows: \n• Code changes are reviewed by individuals other than the originating code author, and by individuals who are knowledgeable in code review techniques and secure coding practices. • Code reviews ensure code is developed according to secure coding guidelines (see PCI DSS Requirement 6.5). • Appropriate corrections are implemented prior to release. • Code review results are reviewed and approved by management prior to release. -N/A- TBV -N/A- -N/A- -N/A- Not Validated 118 6.3.2.b 6.3.2 Review of custom code prior to release to production or customers in order to identify any potential coding vulnerability.\n Note: This requirement for code reviews applies to all custom code (both internal and public-facing), as part of the system development life cycle. Code reviews can be conducted by knowledgeable internal personnel or third parties. Web applications are also subject to additional controls, if they are public facing, to address ongoing threats and vulnerabilities after implementation, as defined at PCI DSS Requirement 6.6. 6.3.2.b Select a sample of recent custom application changes and verify that custom application code is reviewed according to 6.3.2.a, above. -N/A- -N/A- -N/A- TBV TBV Not Validated Identify applications/changes reviewed 119 6.4 6.4 Follow change control processes and procedures for all changes to system components. The processes must include the following: 6.4 From an examination of change control processes, interviews with system and network administrators, and examination of relevant data (network configuration documentation, production and test data, etc.), verify the following: 120 6.4.1 6.4.1 Separate development/test and production environments 6.4.1 The development/test environments are separate from the production environment, with access control in place to enforce the separation. TBV TBV TBV TBV -N/A- Not Validated 121 6.4.2 6.4.2 Separation of duties between development/test and production environments 6.4.2 There is a separation of duties between personnel Assigned_To the development/test environments and those Assigned_To the production environment. -N/A- TBV TBV TBV -N/A- Not Validated 122 6.4.3 6.4.3 Production data (live PANs) are not used for testing or development 6.4.3 Production data (live PANs) are not used for testing or development. -N/A- TBV TBV TBV -N/A- Not Validated 123 6.4.4 6.4.4 Removal of test data and accounts before production systems become active 6.4.4 Test data and accounts are removed before a production system becomes active. -N/A- TBV TBV TBV -N/A- Not Validated 124 6.4.5.a 6.4.5 Change control procedures for the implementation of security patches and software modifications. Procedures must include the following: 6.4.5.a Verify that change-control procedures related to implementing security patches and software modifications are documented and require items 6.4.5.1 – 6.4.5.4 below. -N/A- TBV -N/A- -N/A- -N/A- Not Validated 125 6.4.5.b 6.4.5 Change control procedures for the implementation of security patches and software modifications. Procedures must include the following: 6.4.5.b For a sample of system components and recent changes/security patches, trace those changes back to related change control documentation. For each change examined, perform the following: 126 6.4.5.1 6.4.5.1 Documentation of impact. 6.4.5.1 Verify that documentation of impact is included in the change control documentation for each sampled change. -N/A- TBV -N/A- -N/A- TBV Not Validated 127 6.4.5.2 6.4.5.2 Documented change approval by authorized parties. 6.4.5.2 Verify that documented approval by authorized parties is present for each sampled change. -N/A- TBV -N/A- -N/A- TBV Not Validated 128 6.4.5.3.a 6.4.5.3 Functionality testing to verify that the change does not adversely impact the security of the system. 6.4.5.3.a For each sampled change, verify that functionality testing is performed to verify that the change does not adversely impact the security of the system. -N/A- TBV -N/A- TBV TBV Not Validated 129 6.4.5.3.b 6.4.5.3 Functionality testing to verify that the change does not adversely impact the security of the system. 6.4.5.3.b For custom code changes, verify that all updates are tested for compliance with PCI DSS Requirement 6.5 before being deployed into production. -N/A- TBV -N/A- TBV TBV Not Validated 130 6.4.5.4 6.4.5.4 Back-out procedures. 6.4.5.4 Verify that back-out procedures are prepared for each sampled change. -N/A- TBV -N/A- TBV TBV Not Validated 131 6.5.a 6.5 Develop applications based on secure coding guidelines. Prevent common coding vulnerabilities in software development processes, to include the following:\n Note: The vulnerabilities listed at 6.5.1 through 6.5.9 were current with industry best practices when this version of PCI DSS was published. However, as industry best practices for vulnerability management are updated (for example, the OWASP Guide, SANS CWE Top 25, CERT Secure Coding, etc.), the current best practices must be used for these requirements. 6.5.a Obtain and review software development processes. Verify that processes require training in secure coding techniques for developers, based on industry best practices and guidance. -N/A- TBV -N/A- -N/A- -N/A- Not Validated 132 6.5.b 6.5 Develop applications based on secure coding guidelines. Prevent common coding vulnerabilities in software development processes, to include the following:\n Note: The vulnerabilities listed at 6.5.1 through 6.5.9 were current with industry best practices when this version of PCI DSS was published. However, as industry best practices for vulnerability management are updated (for example, the OWASP Guide, SANS CWE Top 25, CERT Secure Coding, etc.), the current best practices must be used for these requirements. 6.5.b Interview a sample of developers and obtain evidence that they are knowledgeable in secure coding techniques. -N/A- -N/A- TBV -N/A- TBV Not Validated 133 6.5.c 6.5 Develop applications based on secure coding guidelines. Prevent common coding vulnerabilities in software development processes, to include the following:\n Note: The vulnerabilities listed at 6.5.1 through 6.5.9 were current with industry best practices when this version of PCI DSS was published. However, as industry best practices for vulnerability management are updated (for example, the OWASP Guide, SANS CWE Top 25, CERT Secure Coding, etc.), the current best practices must be used for these requirements. 6.5.c Verify that processes are in place to ensure that applications are not vulnerable to, at a minimum, the following: 134 6.5.1 6.5.1 Injection flaws, particularly SQL injection. Also consider OS Command Injection, LDAP and XPath injection flaws as well as other injection flaws. 6.5.1 Injection flaws, particularly SQL injection. (Validate input to verify user data cannot modify meaning of commands and queries, utilize parameterized queries, etc.) -N/A- TBV -N/A- TBV -N/A- Not Validated 135 6.5.2 6.5.2 Buffer overflow 6.5.2 Buffer overflow (Validate buffer boundaries and truncate input strings.) -N/A- TBV -N/A- TBV -N/A- Not Validated 136 6.5.3 6.5.3 Insecure cryptographic storage 6.5.3 Insecure cryptographic storage (Prevent cryptographic flaws) -N/A- TBV -N/A- TBV -N/A- Not Validated 137 6.5.4 6.5.4 Insecure communications 6.5.4 Insecure communications (Properly encrypt all authenticated and sensitive communications) -N/A- TBV -N/A- TBV -N/A- Not Validated 138 6.5.5 6.5.5 Improper error handling 6.5.5 Improper error handling (Do not leak information via error messages) -N/A- TBV -N/A- TBV -N/A- Not Validated 139 6.5.6 6.5.6 All “High” vulnerabilities identified in the vulnerability identification process (as defined in PCI DSS Requirement 6.2).\n Note: This requirement is considered a best practice until June 30, 2012, after which it becomes a requirement. 6.5.6 All “High” vulnerabilities as identified in PCI DSS Requirement 6.2. -N/A- TBV -N/A- TBV -N/A- Not Validated 140 X. Note: Requirements 6.5.7 through 6.5.9, below, apply to web applications and application interfaces (internal or external): 141 6.5.7 6.5.7 Cross-site scripting (XSS) 6.5.7 Cross-site scripting (XSS) (Validate all parameters before inclusion, utilize context-sensitive escaping, etc.) -N/A- TBV -N/A- TBV -N/A- Not Validated 142 6.5.8 6.5.8 Improper Access Control (such as insecure direct object references, failure to restrict URL access, and directory traversal) 6.5.8 Improper Access Control, such as insecure direct object references, failure to restrict URL access, and directory traversal (Properly authenticate users and sanitize input. Do not expose internal object references to users.) -N/A- TBV -N/A- TBV -N/A- Not Validated 143 6.5.9 6.5.9 Cross-site request forgery (CSRF) 6.5.9 Cross-site request forgery (CSRF). (Do not reply on authorization credentials and tokens automatically submitted by browsers.) -N/A- TBV -N/A- TBV -N/A- Not Validated 144 6.6 6.6 For public-facing web applications, address new threats and vulnerabilities on an ongoing basis and ensure these applications are protected against known attacks by either of the following methods: \n• Reviewing public-facing web applications via manual or automated application vulnerability security assessment tools or methods, at least annually and after any changes • Installing a web-application firewall in front of public-facing web applications 6.6 For public-facing web applications, ensure that either one of the following methods are in place as follows:\n• At least annually ­ After any changes ­ By an organization that specializes in application security ­ That all vulnerabilities are corrected ­ That the application is re-evaluated after the corrections • Verify that a web-application firewall is in place in front of public-facing web applications to detect and prevent web-based attacks. Note: “An organization that specializes in application security” can be either a third-party company or an internal organization, as long as the reviewers specialize in application security and can demonstrate independence from the development team. TBV -N/A- TBV TBV -N/A- Not Validated Identify which method is implemented: web application vulnerability security assessments, web application firewalls, or both.\n 145 7.1 7.1 Limit access to system components and cardholder data to only those individuals whose job requires such access. Access limitations must include the following: 7.1 Obtain and examine written policy for data control, and verify that the policy incorporates the following: 146 7.1.1 7.1.1 Restriction of access rights to privileged user IDs to least privileges necessary to perform job responsibilities 7.1.1 Confirm that access rights for privileged user IDs are restricted to least privileges necessary to perform job responsibilities. -N/A- TBV -N/A- -N/A- -N/A- Not Validated 147 7.1.2 7.1.2 Assignment of privileges is based on individual personnel’s job classification and function 7.1.2 Confirm that privileges are Assigned_To individuals based on job classification and function (also called “role-based access control” or RBAC). -N/A- TBV -N/A- -N/A- -N/A- Not Validated 148 7.1.3 7.1.3 Requirement for a documented approval by authorized parties specifying required privileges. 7.1.3 Confirm that documented approval by authorized parties is required (in writing or electronically) for all access, and that it must specify required privileges. -N/A- TBV -N/A- -N/A- -N/A- Not Validated 149 7.1.4 7.1.4 Implementation of an automated access control system 7.1.4 Confirm that access controls are implemented via an automated access control system. -N/A- TBV -N/A- -N/A- -N/A- Not Validated 150 7.2 7.2 Establish an access control system for systems components with multiple users that restricts access based on a user’s need to know, and is set to “deny all” unless specifically allowed. This access control system must include the following: 7.2 Examine system settings and vendor documentation to verify that an access control system is implemented as follows: 151 7.2.1 7.2.1 Coverage of all system components 7.2.1 Confirm that access control systems are in place on all system components. -N/A- -N/A- -N/A- TBV -N/A- Not Validated 152 7.2.2 7.2.2 Assignment of privileges to individuals based on job classification and function 7.2.2 Confirm that access control systems are configured to enforce privileges Assigned_To individuals based on job classification and function. TBV TBV -N/A- -N/A- -N/A- Not Validated 153 7.2.3 7.2.3 Default “deny-all” setting\n Note: Some access control systems are set by default to “allow-all,” thereby permitting access unless/until a rule is written to specifically deny it. 7.2.3 Confirm that the access control systems have a default “deny-all” setting. TBV -N/A- -N/A- -N/A- -N/A- Not Validated 154 8.1 8.1 Assign all users a unique ID before allowing them to access system components or cardholder data. 8.1 Verify that all users are assigned a unique ID for access to system components or cardholder data. TBV TBV -N/A- TBV -N/A- Not Validated 155 8.2 8.2 In addition to assigning a unique ID, employ at least one of the following methods to authenticate all users:\n• Something you know, such as a password or passphrase • Something you have, such as a token device or smart card • Something you are, such as a biometric 8.2 To verify that users are authenticated using unique ID and additional authentication (for example, a password) for access to the cardholder data environment, perform the following: \n• Obtain and examine documentation describing the authentication method(s) used. • For each type of authentication method used and for each type of system component, observe an authentication to verify authentication is functioning consistent with documented authentication method(s). mented authentication method(s). -N/A- TBV -N/A- TBV -N/A- Not Validated Identify authentication methods used and system components observed 156 8.3 8.3 Incorporate two-factor authentication for remote access (network-level access originating from outside the network) to the network by employees, administrators, and third parties. (For example, remote authentication and dialin service (RADIUS) with tokens; terminal access controller access control system (TACACS) with tokens; or other technologies that facilitate two-factor authentication.)\n Note: Two-factor authentication requires that two of the three authentication methods (see Requirement 8.2 for descriptions of authentication methods) be used for authentication. Using one factor twice (for example, using two separate passwords) is not considered two-factor authentication. 8.3 To verify that two-factor authentication is implemented for all remote network access, observe an employee (for example, an administrator) connecting remotely to the network and verify that two of the three authentication methods are used. -N/A- TBV -N/A- TBV -N/A- Not Validated 157 8.4.a 8.4 Render all passwords unreadable during transmission and storage on all system components using strong cryptography. 8.4.a For a sample of system components, examine password files to verify that passwords are unreadable during transmission and storage. TBV -N/A- -N/A- TBV TBV Not Validated 158 8.4.b 8.4 Render all passwords unreadable during transmission and storage on all system components using strong cryptography. 8.4.b For service providers only, observe password files to verify that customer passwords are encrypted. TBV -N/A- -N/A- TBV -N/A- Not Validated 159 8.5 8.5 Ensure proper user identification and authentication management for nonconsumer users and administrators on all system components as follows: 8.5 Review procedures and interview personnel to verify that procedures are implemented for user identification and authentication management, by performing the following: 160 8.5.1 8.5.1 Control addition, deletion, and modification of user IDs, credentials, and other identifier objects. 8.5.1 Select a sample of user IDs, including both administrators and general users. Verify that each user is authorized to use the system according to policy by performing the following: \n• Obtain and examine an authorization form for each ID. • Verify that the sampled user IDs are implemented in accordance with the authorization form (including with privileges as specified and all signatures obtained), by tracing information from the authorization form to the system. TBV TBV -N/A- -N/A- TBV Not Validated 161 8.5.2 8.5.2 Verify user identity before performing password resets. 8.5.2 Examine password/authentication procedures and observe security personnel to verify that, if a user requests a password reset by phone, e-mail, web, or other non-face-to-face method, the user’s identity is verified before the password is reset. -N/A- TBV -N/A- TBV -N/A- Not Validated 162 8.5.3 8.5.3 Set passwords for first-time use and resets to a unique value for each user and change immediately after the first use. 8.5.3 Examine password procedures and observe security personnel to verify that first-time passwords for new users, and reset passwords for existing users, are set to a unique value for each user and changed after first use. -N/A- TBV -N/A- TBV -N/A- Not Validated 163 8.5.4 8.5.4 Immediately revoke access for any terminated users. 8.5.4 Select a sample of users terminated in the past six months, and review current user access lists to verify that their IDs have been deactivated or removed. TBV TBV -N/A- -N/A- TBV Not Validated Identify sample 164 8.5.5 8.5.5 Remove/disable inactive user accounts at least every 90 days. 8.5.5 Verify that inactive accounts over 90 days old are either removed or disabled. TBV TBV -N/A- -N/A- -N/A- Not Validated 165 8.5.6.a 8.5.6 Enable accounts used by vendors for remote access only during the time period needed. Monitor vendor remote access accounts when in use. 8.5.6.a Verify that any accounts used by vendors to access, support and maintain system components are disabled, and enabled only when needed by the vendor. TBV TBV -N/A- TBV -N/A- Not Validated 166 8.5.6.b 8.5.6 Enable accounts used by vendors for remote access only during the time period needed. Monitor vendor remote access accounts when in use. 8.5.6.b Verify that vendor remote access accounts are monitored while being used. -N/A- TBV -N/A- TBV -N/A- Not Validated 167 8.5.7 8.5.7 Communicate authentication procedures and policies to all users who have access to cardholder data. 8.5.7 Interview the users from a sample of user IDs, to verify that they are familiar with authentication procedures and policies. -N/A- -N/A- TBV -N/A- TBV Not Validated 168 8.5.8.a 8.5.8 Do not use group, shared, or generic accounts and passwords, or other authentication methods. 8.5.8.a For a sample of system components, examine user ID lists to verify the following: \n• Generic user IDs and accounts are disabled or removed • Shared user IDs for system administration activities and other critical functions do not exist • Shared and generic user IDs are not used to administer any system components TBV -N/A- TBV -N/A- TBV Not Validated 169 8.5.8.b 8.5.8 Do not use group, shared, or generic accounts and passwords, or other authentication methods. 8.5.8.b Examine authentication policies/procedures to verify that group and shared passwords or other authentication methods are explicitly prohibited. -N/A- TBV -N/A- -N/A- -N/A- Not Validated 170 8.5.8.c 8.5.8 Do not use group, shared, or generic accounts and passwords, or other authentication methods. 8.5.8.c Interview system administrators to verify that group and shared passwords or other authentication methods are not distributed, even if requested. -N/A- -N/A- TBV -N/A- -N/A- Not Validated 171 8.5.9.a 8.5.9 Change user passwords at least every 90 days. 8.5.9.a For a sample of system components, obtain and inspect system configuration settings to verify that user password parameters are set to require users to change passwords at least every 90 days. TBV -N/A- -N/A- -N/A- TBV Not Validated 172 8.5.9.b 8.5.9 Change user passwords at least every 90 days. 8.5.9.b For service providers only, review internal processes and customer/user documentation to verify that non-consumer user passwords are required to change periodically and that non-consumer users are given guidance as to when, and under what circumstances, passwords must change. -N/A- TBV -N/A- TBV -N/A- Not Validated 173 8.5.10.a 8.5.10 Require a minimum password length of at least seven characters. 8.5.10.a For a sample of system components, obtain and inspect system configuration settings to verify that password parameters are set to require passwords to be at least seven characters long. TBV -N/A- -N/A- -N/A- TBV Not Validated 174 8.5.10.b 8.5.10 Require a minimum password length of at least seven characters. 8.5.10.b For service providers only, review internal processes and customer/user documentation to verify that that non-consumer user passwords are required to meet minimum length requirements. -N/A- TBV -N/A- TBV -N/A- Not Validated 175 8.5.11.a 8.5.11 Use passwords containing both numeric and alphabetic characters. 8.5.11.a For a sample of system components, obtain and inspect system configuration settings to verify that password parameters are set to require passwords to contain both numeric and alphabetic characters. TBV -N/A- -N/A- -N/A- TBV Not Validated 176 8.5.11.b 8.5.11 Use passwords containing both numeric and alphabetic characters. 8.5.11.b For service providers only, review internal processes and customer/user documentation to verify that non-consumer user passwords are required to contain both numeric and alphabetic characters. -N/A- TBV -N/A- TBV -N/A- Not Validated 177 8.5.12.a 8.5.12 Do not allow an individual to submit a new password that is the same as any of the last four passwords he or she has used. 8.5.12.a For a sample of system components, obtain and inspect system configuration settings to verify that password parameters are set to require that new passwords cannot be the same as the four previously used passwords. TBV -N/A- -N/A- -N/A- TBV Not Validated 178 8.5.12.b 8.5.12 Do not allow an individual to submit a new password that is the same as any of the last four passwords he or she has used. 8.5.12.b For service providers only, review internal processes and customer/user documentation to verify that new non-consumer user passwords cannot be the same as the previous four passwords. -N/A- TBV -N/A- TBV -N/A- Not Validated 179 8.5.13.a 8.5.13 Limit repeated access attempts by locking out the user ID after not more than six attempts. 8.5.13.a For a sample of system components, obtain and inspect system configuration settings to verify that authentication parameters are set to require that a user’s account be locked out after not more than six invalid logon attempts. TBV -N/A- -N/A- -N/A- TBV Not Validated 180 8.5.13.b 8.5.13 Limit repeated access attempts by locking out the user ID after not more than six attempts. 8.5.13.b For service providers only, review internal processes and customer/user documentation to verify that non-consumer user accounts are temporarily locked-out after not more than six invalid access attempts. -N/A- TBV -N/A- TBV -N/A- Not Validated 181 8.5.14 8.5.14 Set the lockout duration to a minimum of 30 minutes or until administrator enables the user ID. 8.5.14 For a sample of system components, obtain and inspect system configuration settings to verify that password parameters are set to require that once a user account is locked out, it remains locked for a minimum of 30 minutes or until a system administrator resets the account. TBV -N/A- -N/A- -N/A- TBV Not Validated 182 8.5.15 8.5.15 If a session has been idle for more than 15 minutes, require the user to re-authenticate to re-activate the terminal or session. 8.5.15 For a sample of system components, obtain and inspect system configuration settings to verify that system/session idle time out features have been set to 15 minutes or less. TBV -N/A- -N/A- TBV TBV Not Validated 183 8.5.16.a 8.5.16 Authenticate all access to any database containing cardholder data. This includes access by applications, administrators, and all other users. Restrict user direct access or queries to databases to database administrators. 8.5.16.a Review database and application configuration settings and verify that all users are authenticated prior to access. TBV -N/A- -N/A- TBV -N/A- Not Validated identify databases 184 8.5.16.b 8.5.16 Authenticate all access to any database containing cardholder data. This includes access by applications, administrators, and all other users. Restrict user direct access or queries to databases to database administrators. 8.5.16.b Verify that database and application configuration settings ensure that all user access to, user queries of, and user actions on (for example, move, copy, delete), the database are through programmatic methods only (for example, through stored procedures). TBV -N/A- -N/A- TBV -N/A- Not Validated 185 8.5.16.c 8.5.16 Authenticate all access to any database containing cardholder data. This includes access by applications, administrators, and all other users. Restrict user direct access or queries to databases to database administrators. 8.5.16.c Verify that database and application configuration settings restrict user direct access or queries to databases to database administrators. TBV -N/A- -N/A- -N/A- -N/A- Not Validated 186 8.5.16.d 8.5.16 Authenticate all access to any database containing cardholder data. This includes access by applications, administrators, and all other users. Restrict user direct access or queries to databases to database administrators. 8.5.16.d Review database applications and the related application IDs to verify that application IDs can only be used by the applications (and not by individual users or other processes). TBV -N/A- -N/A- TBV -N/A- Not Validated 187 9.1 9.1 Use appropriate facility entry controls to limit and monitor physical access to systems in the cardholder data environment. 9.1 Verify the existence of physical security controls for each computer room, data center, and other physical areas with systems in the cardholder data environment. \n• Verify that access is controlled with badge readers or other devices including authorized badges and lock and key. • Observe a system administrator’s attempt to log into consoles for randomly selected systems in the cardholder environment and verify that they are “locked” to prevent unauthorized use. -N/A- -N/A- -N/A- TBV -N/A- Not Validated 188 9.1.1.a 9.1.1 Use video cameras and/or access control mechanisms to monitor individual physical access to sensitive areas. Review collected data and correlate with other entries. Store for at least three months, unless otherwise restricted by law.\n Note: “Sensitive areas” refers to any data center, server room or any area that houses systems that store, process, or transmit cardholder data. This excludes the areas where only point-of-sale terminals are present, such as the cashier areas in a retail store. 9.1.1.a Verify that video cameras and/or access control mechanisms are in place to monitor the entry/exit points to sensitive areas. -N/A- -N/A- -N/A- TBV -N/A- Not Validated 189 9.1.1.b 9.1.1 Use video cameras and/or access control mechanisms to monitor individual physical access to sensitive areas. Review collected data and correlate with other entries. Store for at least three months, unless otherwise restricted by law.\n Note: “Sensitive areas” refers to any data center, server room or any area that houses systems that store, process, or transmit cardholder data. This excludes the areas where only point-of-sale terminals are present, such as the cashier areas in a retail store. 9.1.1.b Verify that video cameras and/or access control mechanisms are protected from tampering or disabling. -N/A- -N/A- -N/A- TBV -N/A- Not Validated 190 9.1.1.c 9.1.1 Use video cameras and/or access control mechanisms to monitor individual physical access to sensitive areas. Review collected data and correlate with other entries. Store for at least three months, unless otherwise restricted by law.\n Note: “Sensitive areas” refers to any data center, server room or any area that houses systems that store, process, or transmit cardholder data. This excludes the areas where only point-of-sale terminals are present, such as the cashier areas in a retail store. 9.1.1.c Verify that video cameras and/or access control mechanisms are monitored and that data from cameras or other mechanisms is stored for at least three months. -N/A- -N/A- -N/A- TBV -N/A- Not Validated 191 9.1.2 9.1.2 Restrict physical access to publicly accessible network jacks. For example, areas accessible to visitors should not have network ports enabled unless network access is explicitly authorized. 9.1.2 Verify by interviewing network administrators and by observation that network jacks are enabled only when needed by authorized onsite personnel. Alternatively, verify that visitors are escorted at all times in areas with active network jacks. -N/A- -N/A- TBV TBV -N/A- Not Validated 192 9.1.3 9.1.3 Restrict physical access to wireless access points, gateways, handheld devices, networking/communications hardware, and telecommunication lines. 9.1.3 Verify that physical access to wireless access points, gateways, handheld devices, networking/communications hardware, and telecommunication lines is appropriately restricted. -N/A- -N/A- -N/A- TBV -N/A- Not Validated 193 9.2.a 9.2 Develop procedures to easily distinguish between onsite personnel and visitors, especially in areas where cardholder data is accessible. 9.2.a Review processes and procedures for assigning badges to onsite personnel and visitors, and verify these processes include the following:\n• Granting new badges, • Changing access requirements, and • Revoking terminated onsite personnel and expired visitor badges. -N/A- TBV -N/A- TBV -N/A- Not Validated 194 9.2.b 9.2 Develop procedures to easily distinguish between onsite personnel and visitors, especially in areas where cardholder data is accessible. 9.2.b Verify that access to the badge system is limited to authorized personnel. -N/A- TBV -N/A- TBV -N/A- Not Validated 195 9.2.c 9.2 Develop procedures to easily distinguish between onsite personnel and visitors, especially in areas where cardholder data is accessible. 9.2.c Examine badges in use to verify that they clearly identify visitors and it is easy to distinguish between onsite personnel and visitors. -N/A- -N/A- -N/A- TBV -N/A- Not Validated 196 9.3 9.3 Make sure all visitors are handled as follows: 9.3 Verify that visitor controls are in place as follows: 197 9.3.1 9.3.1 Authorized before entering areas where cardholder data is processed or maintained. 9.3.1 Observe the use of visitor ID badges to verify that a visitor ID badge does not permit unescorted access to physical areas that store cardholder data. -N/A- -N/A- -N/A- TBV -N/A- Not Validated 198 9.3.2.a 9.3.2 Given a physical token (for example, a badge or access device) that expires and that identifies the visitors as not onsite personnel. 9.3.2.a Observe people within the facility to verify the use of visitor ID badges, and that visitors are easily distinguishable from onsite personnel. -N/A- -N/A- -N/A- TBV -N/A- Not Validated 199 9.3.2.b 9.3.2 Given a physical token (for example, a badge or access device) that expires and that identifies the visitors as not onsite personnel. 9.3.2.b Verify that visitor badges expire. -N/A- -N/A- -N/A- TBV -N/A- Not Validated 200 9.3.3 9.3.3 Asked to surrender the physical token before leaving the facility or at the date of expiration. 9.3.3 Observe visitors leaving the facility to verify visitors are asked to surrender their ID badge upon departure or expiration. -N/A- -N/A- -N/A- TBV -N/A- Not Validated 201 9.4.a 9.4 Use a visitor log to maintain a physical audit trail of visitor activity. Document the visitor’s name, the firm represented, and the onsite personnel authorizing physical access on the log. Retain this log for a minimum of three months, unless otherwise restricted by law. 9.4.a Verify that a visitor log is in use to record physical access to the facility as well as for computer rooms and data centers where cardholder data is stored or transmitted. -N/A- -N/A- -N/A- TBV -N/A- Not Validated 202 9.4.b 9.4 Use a visitor log to maintain a physical audit trail of visitor activity. Document the visitor’s name, the firm represented, and the onsite personnel authorizing physical access on the log. Retain this log for a minimum of three months, unless otherwise restricted by law. 9.4.b Verify that the log contains the visitor’s name, the firm represented, and the onsite personnel authorizing physical access, and is retained for at least three months. -N/A- TBV -N/A- TBV -N/A- Not Validated 203 9.5.a 9.5 Store media back-ups in a secure location, preferably an off-site facility, such as an alternate or back-up site, or a commercial storage facility. Review the location’s security at least annually. 9.5.a Observe the storage location’s physical security to confirm that backup media storage is secure. -N/A- -N/A- -N/A- TBV -N/A- Not Validated 204 9.5.b 9.5 Store media back-ups in a secure location, preferably an off-site facility, such as an alternate or back-up site, or a commercial storage facility. Review the location’s security at least annually. 9.5.b Verify that the storage location security is reviewed at least annually. -N/A- TBV -N/A- TBV -N/A- Not Validated 205 9.6 9.6 Physically secure all media. 9.6 Verify that procedures for protecting cardholder data include controls for physically securing all media (including but not limited to computers, removable electronic media, paper receipts, paper reports, and faxes). -N/A- TBV -N/A- TBV -N/A- Not Validated 206 9.7 9.7 Maintain strict control over the internal or external distribution of any kind of media, including the following: 9.7 Verify that a policy exists to control distribution of media, and that the policy covers all distributed media including that distributed to individuals. -N/A- TBV -N/A- -N/A- -N/A- Not Validated 207 9.7.1 9.7.1 Classify media so the sensitivity of the data can be determined. 9.7.1 Verify that all media is classified so the sensitivity of the data can be determined. -N/A- TBV -N/A- TBV -N/A- Not Validated 208 9.7.2 9.7.2 Send the media by secured courier or other delivery method that can be accurately tracked. 9.7.2 Verify that all media sent outside the facility is logged and authorized by management and sent via secured courier or other delivery method that can be tracked. -N/A- -N/A- -N/A- TBV -N/A- Not Validated 209 9.8 9.8 Ensure management approves any and all media that is moved from a secured area (especially when media is distributed to individuals). 9.8 Select a recent sample of several days of offsite tracking logs for all media, and verify the presence in the logs of tracking details and proper management authorization. -N/A- -N/A- -N/A- TBV TBV Not Validated 210 9.9 9.9 Maintain strict control over the storage and accessibility of media. 9.9 Obtain and examine the policy for controlling storage and maintenance of all media and verify that the policy requires periodic media inventories. -N/A- TBV -N/A- TBV -N/A- Not Validated 211 9.9.1 9.9.1 Properly maintain inventory logs of all media and conduct media inventories at least annually. 9.9.1 Obtain and review the media inventory log to verify that periodic media inventories are performed at least annually. -N/A- TBV -N/A- TBV -N/A- Not Validated 212 9.10 9.10 Destroy media when it is no longer needed for business or legal reasons as follows: 9.10 Obtain and examine the periodic media destruction policy and verify that it covers all media, and confirm the following: -N/A- TBV -N/A- -N/A- -N/A- Not Validated 213 9.10.1.a 9.10.1 Shred, incinerate, or pulp hardcopy materials so that cardholder data cannot be reconstructed. 9.10.1.a Verify that hard-copy materials are crosscut shredded, incinerated, or pulped such that there is reasonable assurance the hard-copy materials cannot be reconstructed. -N/A- TBV -N/A- TBV -N/A- Not Validated 214 9.10.1.b 9.10.1 Shred, incinerate, or pulp hardcopy materials so that cardholder data cannot be reconstructed. 9.10.1.b Examine storage containers used for information to be destroyed to verify that the containers are secured. For example, verify that a “to-be-shredded” container has a lock preventing access to its contents. -N/A- -N/A- -N/A- TBV -N/A- Not Validated 215 9.10.2 9.10.2 Render cardholder data on electronic media unrecoverable so that cardholder data cannot be reconstructed. 9.10.2 Verify that cardholder data on electronic media is rendered unrecoverable via a secure wipe program in accordance with industry-accepted standards for secure deletion, or otherwise physically destroying the media (for example, degaussing). -N/A- TBV -N/A- TBV -N/A- Not Validated 216 10.1 10.1 Establish a process for linking all access to system components (especially access done with administrative privileges such as root) to each individual user. 10.1 Verify through observation and interviewing the system administrator, that audit trails are enabled and active for system components. -N/A- -N/A- TBV TBV -N/A- Not Validated 217 10.2 10.2 Implement automated audit trails for all system components to reconstruct the following events: 10.2 Through interviews, examination of audit logs, and examination of audit log settings, perform the following: 218 10.2.1 10.2.1 All individual accesses to cardholder data 10.2.1 Verify all individual access to cardholder data is logged. TBV -N/A- TBV TBV -N/A- Not Validated 219 10.2.2 10.2.2 All actions taken by any individual with root or administrative privileges 10.2.2 Verify actions taken by any individual with root or administrative privileges are logged. TBV -N/A- TBV TBV -N/A- Not Validated 220 10.2.3 10.2.3 Access to all audit trails 10.2.3 Verify access to all audit trails is logged. TBV -N/A- TBV TBV -N/A- Not Validated 221 10.2.4 10.2.4 invalid logical access attempts 10.2.4 Verify invalid logical access attempts are logged. TBV -N/A- TBV TBV -N/A- Not Validated 222 10.2.5 10.2 5 Use of identification and authentication mechanisms 10.2.5 Verify use of identification and authentication mechanisms is logged. TBV -N/A- TBV TBV -N/A- Not Validated 223 10.2.6 10.2.6 Initialization of the audit logs 10.2.6 Verify initialization of audit logs is logged. TBV -N/A- TBV TBV -N/A- Not Validated 224 10.2.7 10.2.7 Creation and deletion of system-level objects 10.2.7 Verify creation and deletion of system level objects are logged. TBV -N/A- TBV TBV -N/A- Not Validated 225 10.3 10.3 Record at least the following audit trail entries for all system components for each event: 10.3 Through interviews and observation, for each auditable event (from 10.2), perform the following: 226 10.3.1 10.3.1 User identification 10.3.1 Verify user identification is included in log entries. -N/A- -N/A- TBV TBV -N/A- Not Validated 227 10.3.2 10.3.2 Type of event 10.3.2 Verify type of event is included in log entries. -N/A- -N/A- TBV TBV -N/A- Not Validated 228 10.3.3 10.3.3 Date and time 10.3.3 Verify date and time stamp is included in log entries. -N/A- -N/A- TBV TBV -N/A- Not Validated 229 10.3.4 10.3.4 Success or failure indication 10.3.4 Verify success or failure indication is included in log entries. -N/A- -N/A- TBV TBV -N/A- Not Validated 230 10.3.5 10.3.5 Origination of event 10.3.5 Verify origination of event is included in log entries. -N/A- -N/A- TBV TBV -N/A- Not Validated 231 10.3.6 10.3.6 Identity or name of affected data, system component, or resource. 10.3.6 Verify identity or name of affected data, system component, or resources is included in log entries. -N/A- -N/A- TBV TBV -N/A- Not Validated 232 10.4.a 10.4 Using time-synchronization technology, synchronize all critical system clocks and times and ensure that the following is implemented for acquiring, distributing, and storing time.\n Note: One example of time synchronization technology is Network Time Protocol (NTP). 10.4.a Verify that time-synchronization technology is implemented and kept current per PCI DSS Requirements 6.1 and 6.2. TBV TBV -N/A- TBV -N/A- Not Validated 233 10.4.b 10.4 Using time-synchronization technology, synchronize all critical system clocks and times and ensure that the following is implemented for acquiring, distributing, and storing time.\n Note: One example of time synchronization technology is Network Time Protocol (NTP). 10.4.b Obtain and review the process for acquiring, distributing and storing the correct time within the organization, and review the time-related system-parameter settings for a sample of system components. Verify the following is included in the process and implemented: 234 10.4.1.a 10.4.1 Critical systems have the correct and consistent time. 10.4.1.a Verify that only designated central time servers receive time signals from external sources, and time signals from external sources are based on International Atomic Time or UTC. TBV TBV -N/A- -N/A- TBV Not Validated 235 10.4.1.b 10.4.1 Critical systems have the correct and consistent time. 10.4.1.b Verify that the designated central time servers peer with each other to keep accurate time, and other internal servers receive time only from the central time servers. TBV TBV -N/A- TBV TBV Not Validated 236 10.4.2.a 10.4.2 Time data is protected. 10.4.2.a Review system configurations and time-synchronization settings to verify that access to time data is restricted to only personnel with a business need to access time data. TBV TBV TBV -N/A- TBV Not Validated 237 10.4.2.b 10.4.2 Time data is protected. 10.4.2.b Review system configurations and time synchronization settings and processes to verify that any changes to time settings on critical systems are logged, monitored, and reviewed. TBV TBV -N/A- TBV TBV Not Validated 238 10.4.3 10.4.3 Time settings are received from industry-accepted time sources. 10.4.3 Verify that the time servers accept time updates from specific, industry-accepted external sources (to prevent a malicious individual from changing the clock). Optionally, those updates can be encrypted with a symmetric key, and access control lists can be created that specify the IP addresses of client machines that will be provided with the time updates (to prevent unauthorized use of internal time servers). TBV TBV -N/A- TBV -N/A- Not Validated 239 10.5 10.5 Secure audit trails so they cannot be altered. 10.5 Interview system administrator and examine permissions to verify that audit trails are secured so that they cannot be altered as follows: 240 10.5.1 10.5.1 Limit viewing of audit trails to those with a job-related need. 10.5.1 Verify that only individuals who have a job-related need can view audit trail files. TBV TBV TBV TBV -N/A- Not Validated 241 10.5.2 10.5.2 Protect audit trail files from unauthorized modifications. 10.5.2 Verify that current audit trail files are protected from unauthorized modifications via access control mechanisms, physical segregation, and/or network segregation. TBV -N/A- -N/A- TBV -N/A- Not Validated 242 10.5.3 10.5.3 Promptly back up audit trail files to a centralized log server or media that is difficult to alter. 10.5.3 Verify that current audit trail files are promptly backed up to a centralized log server or media that is difficult to alter. TBV -N/A- TBV TBV -N/A- Not Validated 243 10.5.4 10.5.4 Write logs for external-facing technologies onto a log server on the internal LAN. 10.5.4 Verify that logs for external-facing technologies (for example, wireless, firewalls, DNS, mail) are offloaded or copied onto a secure centralized internal log server or media. TBV -N/A- TBV TBV -N/A- Not Validated 244 10.5.5 10.5.5 Use file-integrity monitoring or change-detection software on logs to ensure that existing log data cannot be changed without generating alerts (although new data being added should not cause an alert). 10.5.5 Verify the use of file-integrity monitoring or change detection software for logs by examining system settings and monitored files and results from monitoring activities. TBV -N/A- TBV TBV -N/A- Not Validated 245 10.6.a 10.6 Review logs for all system components at least daily. Log reviews must include those servers that perform security functions like intrusion-detection system (IDS) and authentication, authorization, and accounting protocol (AAA) servers (for example, RADIUS).\n Note: Log harvesting, parsing, and alerting tools may be used to meet compliance with Requirement 10.6. 10.6.a Obtain and examine security policies and procedures to verify that they include procedures to review security logs at least daily and that follow-up to exceptions is required. -N/A- TBV -N/A- TBV -N/A- Not Validated 246 10.6.b 10.6 Review logs for all system components at least daily. Log reviews must include those servers that perform security functions like intrusion-detection system (IDS) and authentication, authorization, and accounting protocol (AAA) servers (for example, RADIUS).\n Note: Log harvesting, parsing, and alerting tools may be used to meet compliance with Requirement 10.6. 10.6.b Through observation and interviews, verify that regular log reviews are performed for all system components. -N/A- -N/A- TBV TBV -N/A- Not Validated 247 10.7.a 10.7 Retain audit trail history for at least one year, with a minimum of three months immediately available for analysis (for example, online, archived, or restorable from back-up). 10.7.a Obtain and examine security policies and procedures and verify that they include audit log retention policies and require audit log retention for at least one year. -N/A- TBV -N/A- TBV -N/A- Not Validated 248 10.7.b 10.7 Retain audit trail history for at least one year, with a minimum of three months immediately available for analysis (for example, online, archived, or restorable from back-up). 10.7.b Verify that audit logs are available for at least one year and processes are in place to immediately restore at least the last three months’ logs for analysis. -N/A- TBV -N/A- TBV -N/A- Not Validated 249 11.1.a 11.1 Test for the presence of wireless access points and detect unauthorized wireless access points on a quarterly basis.\n Note: Methods that may be used in the process include but are not limited to wireless network scans, physical/logical inspections of system components and infrastructure, network access control (NAC), or wireless IDS/IPS. Whichever methods are used, they must be sufficient to detect and identify any unauthorized devices. 11.1.a Verify that the entity has a documented process to detect and identify wireless access points on a quarterly basis. -N/A- TBV -N/A- -N/A- -N/A- Not Validated 250 11.1.b 11.1 Test for the presence of wireless access points and detect unauthorized wireless access points on a quarterly basis.\n Note: Methods that may be used in the process include but are not limited to wireless network scans, physical/logical inspections of system components and infrastructure, network access control (NAC), or wireless IDS/IPS. Whichever methods are used, they must be sufficient to detect and identify any unauthorized devices. 11.1.b Verify that the methodology is adequate to detect and identify any unauthorized wireless access points, including at least the following: \n• WLAN cards inserted into system components • Portable wireless devices connected to system components (for example, by USB, etc.) • Wireless devices attached to a network port or network device -N/A- TBV -N/A- TBV -N/A- Not Validated 251 11.1.c 11.1 Test for the presence of wireless access points and detect unauthorized wireless access points on a quarterly basis.\n Note: Methods that may be used in the process include but are not limited to wireless network scans, physical/logical inspections of system components and infrastructure, network access control (NAC), or wireless IDS/IPS. Whichever methods are used, they must be sufficient to detect and identify any unauthorized devices. 11.1.c Verify that the documented process to identify unauthorized wireless access points is performed at least quarterly for all system components and facilities. -N/A- -N/A- TBV TBV -N/A- Not Validated 252 11.1.d 11.1 Test for the presence of wireless access points and detect unauthorized wireless access points on a quarterly basis.\n Note: Methods that may be used in the process include but are not limited to wireless network scans, physical/logical inspections of system components and infrastructure, network access control (NAC), or wireless IDS/IPS. Whichever methods are used, they must be sufficient to detect and identify any unauthorized devices. 11.1.d If automated monitoring is utilized (for example, wireless IDS/IPS, NAC, etc.), verify the configuration will generate alerts to personnel. TBV -N/A- TBV TBV -N/A- Not Validated 253 11.1.e 11.1 Test for the presence of wireless access points and detect unauthorized wireless access points on a quarterly basis.\n Note: Methods that may be used in the process include but are not limited to wireless network scans, physical/logical inspections of system components and infrastructure, network access control (NAC), or wireless IDS/IPS. Whichever methods are used, they must be sufficient to detect and identify any unauthorized devices. 11.1.e Verify the organization’s incident response plan (Requirement 12.9) includes a response in the event unauthorized wireless devices are detected. -N/A- TBV TBV -N/A- -N/A- Not Validated 254 11.2 11.2 Run internal and external network vulnerability scans at least quarterly and after any significant change in the network (such as new system component installations, changes in network topology, firewall rule modifications, product upgrades).\n Note: It is not required that four passing quarterly scans must be completed for initial PCI DSS compliance if the assessor verifies 1) the most recent scan result was a passing scan, 2) the entity has documented policies and procedures requiring quarterly scanning, and 3) vulnerabilities noted in the scan results have been corrected as shown in a rescan. For subsequent years after the initial PCI DSS review, four passing quarterly scans must have occurred. 11.2 Verify that internal and external vulnerability scans are performed as follows: 255 11.2.1.a 11.2.1 Perform quarterly internal vulnerability scans. 11.2.1.a Review the scan reports and verify that four quarterly internal scans occurred in the most recent 12-month period. -N/A- TBV -N/A- -N/A- -N/A- Not Validated 256 11.2.1.b 11.2.1 Perform quarterly internal vulnerability scans. 11.2.1.b Review the scan reports and verify that the scan process includes rescans until passing results are obtained, or all “High” vulnerabilities as defined in PCI DSS Requirement 6.2 are resolved. -N/A- TBV TBV -N/A- -N/A- Not Validated 257 11.2.1.c 11.2.1 Perform quarterly internal vulnerability scans. 11.2.1.c Validate that the scan was performed by a qualified internal resource(s) or qualified external third party, and if applicable, organizational independence of the tester exists (not required to be a QSA or ASV). -N/A- TBV TBV TBV -N/A- Not Validated 258 11.2.2.a 11.2.2 Perform quarterly external vulnerability scans via an Approved Scanning Vendor (ASV), approved by the Payment Card Industry Security Standards Council (PCI SSC).\n Note: Quarterly external vulnerability scans must be performed by an Approved Scanning Vendor (ASV), approved by the Payment Card Industry Security Standards Council (PCI SSC). Scans conducted after network changes may be performed by internal staff. 11.2.2.a Review output from the four most recent quarters of external vulnerability scans and verify that four quarterly scans occurred in the most recent 12-month period. -N/A- TBV -N/A- -N/A- -N/A- Not Validated 259 11.2.2.b 11.2.2 Perform quarterly external vulnerability scans via an Approved Scanning Vendor (ASV), approved by the Payment Card Industry Security Standards Council (PCI SSC).\n Note: Quarterly external vulnerability scans must be performed by an Approved Scanning Vendor (ASV), approved by the Payment Card Industry Security Standards Council (PCI SSC). Scans conducted after network changes may be performed by internal staff. 11.2.2.b Review the results of each quarterly scan to ensure that they satisfy the ASV Program Guide requirements (for example, no vulnerabilities rated higher than a 4.0 by the CVSS and no automatic failures). -N/A- TBV -N/A- -N/A- -N/A- Not Validated 260 11.2.2.c 11.2.2 Perform quarterly external vulnerability scans via an Approved Scanning Vendor (ASV), approved by the Payment Card Industry Security Standards Council (PCI SSC).\n Note: Quarterly external vulnerability scans must be performed by an Approved Scanning Vendor (ASV), approved by the Payment Card Industry Security Standards Council (PCI SSC). Scans conducted after network changes may be performed by internal staff. 11.2.2.c Review the scan reports to verify that the scans were completed by an Approved Scanning Vendor (ASV), approved by the PCI SSC. -N/A- TBV -N/A- -N/A- -N/A- Not Validated 261 11.2.3.a 11.2.3 Perform internal and external scans after any significant change.\n Note: Scans conducted after changes may be performed by internal staff. 11.2.3.a Inspect change control documentation and scan reports to verify that system components subject to any significant change were scanned. -N/A- TBV -N/A- TBV -N/A- Not Validated 262 11.2.3.b 11.2.3 Perform internal and external scans after any significant change.\n Note: Scans conducted after changes may be performed by internal staff. 11.2.3.b Review scan reports and verify that the scan process includes rescans until: \n• For external scans, no vulnerabilities exist that are scored greater than a 4.0 by the CVSS, • For internal scans, a passing result is obtained or all “High” vulnerabilities as defined in PCI DSS Requirement 6.2 are resolved. -N/A- TBV TBV -N/A- -N/A- Not Validated 263 11.2.3.c 11.2.3 Perform internal and external scans after any significant change.\n Note: Scans conducted after changes may be performed by internal staff. 11.2.3.c Validate that the scan was performed by a qualified internal resource(s) or qualified external third party, and if applicable, organizational independence of the tester exists (not required to be a QSA or ASV). -N/A- -N/A- TBV TBV -N/A- Not Validated 264 11.3.a 11.3 Perform external and internal penetration testing at least once a year and after any significant infrastructure or application upgrade or modification (such as an operating system upgrade, a subnetwork added to the environment, or a web server added to the environment). These penetration tests must include the following: 11.3.a Obtain and examine the results from the most recent penetration test to verify that penetration testing is performed at least annually and after any significant changes to the environment. -N/A- TBV -N/A- TBV -N/A- Not Validated 265 11.3.b 11.3 Perform external and internal penetration testing at least once a year and after any significant infrastructure or application upgrade or modification (such as an operating system upgrade, a subnetwork added to the environment, or a web server added to the environment). These penetration tests must include the following: 11.3.b Verify that noted exploitable vulnerabilities were corrected and testing repeated. -N/A- TBV TBV -N/A- -N/A- Not Validated 266 11.3.c 11.3 Perform external and internal penetration testing at least once a year and after any significant infrastructure or application upgrade or modification (such as an operating system upgrade, a subnetwork added to the environment, or a web server added to the environment). These penetration tests must include the following: 11.3.c Verify that the test was performed by a qualified internal resource or qualified external third party, and if applicable, organizational independence of the tester exists (not required to be a QSA or ASV). -N/A- -N/A- TBV TBV -N/A- Not Validated 267 11.3.1 11.3.1 Network-layer penetration tests 11.3.1 Verify that the penetration test includes network-layer penetration tests. These tests should include components that support network functions as well as operating systems. -N/A- TBV TBV -N/A- -N/A- Not Validated 268 11.3.2 11.3.2 Application-layer penetration tests 11.3.2 Verify that the penetration test includes application-layer penetration tests. The tests should include, at a minimum, the vulnerabilities listed in Requirement 6.5. -N/A- TBV TBV -N/A- -N/A- Not Validated 269 11.4.a 11.4 Use intrusion-detection systems, and/or intrusion-prevention systems to monitor all traffic at the perimeter of the cardholder data environment as well as at critical points inside of the cardholder data environment, and alert personnel to suspected compromises. Keep all intrusion-detection and prevention engines, baselines, and signatures up-to-date. 11.4.a Verify the use of intrusion-detection systems and/or intrusion-prevention systems and that all traffic at the perimeter of the cardholder data environment as well as at critical points in the cardholder data environment is monitored. TBV -N/A- -N/A- TBV -N/A- Not Validated 270 11.4.b 11.4 Use intrusion-detection systems, and/or intrusion-prevention systems to monitor all traffic at the perimeter of the cardholder data environment as well as at critical points inside of the cardholder data environment, and alert personnel to suspected compromises. Keep all intrusion-detection and prevention engines, baselines, and signatures up-to-date. 11.4.b Confirm IDS and/or IPS are configured to alert personnel of suspected compromises. TBV -N/A- TBV TBV -N/A- Not Validated 271 11.4.c 11.4 Use intrusion-detection systems, and/or intrusion-prevention systems to monitor all traffic at the perimeter of the cardholder data environment as well as at critical points inside of the cardholder data environment, and alert personnel to suspected compromises. Keep all intrusion-detection and prevention engines, baselines, and signatures up-to-date. 11.4.c Examine IDS/IPS configurations and confirm IDS/IPS devices are configured, maintained, and updated per vendor instructions to ensure optimal protection. TBV TBV -N/A- -N/A- -N/A- Not Validated 272 11.5.a 11.5 Deploy file-integrity monitoring tools to alert personnel to unauthorized modification of critical system files, configuration files, or content files; and configure the software to perform critical file comparisons at least weekly.\n Note: For file-integrity monitoring purposes, critical files are usually those that do not regularly change, but the modification of which could indicate a system compromise or risk of compromise. File-integrity monitoring products usually come pre-configured with critical files for the related operating system. Other critical files, such as those for custom applications, must be evaluated and defined by the entity (that is, the merchant or service provider). 11.5.a Verify the use of file-integrity monitoring tools within the cardholder data environment by observing system settings and monitored files, as well as reviewing results from monitoring activities. Examples of files that should be monitored: \n• System executables • Application executables • Configuration and parameter files • Centrally stored, historical or archived, log and audit files TBV -N/A- -N/A- TBV -N/A- Not Validated Identify tool 273 11.5.b 11.5 Deploy file-integrity monitoring tools to alert personnel to unauthorized modification of critical system files, configuration files, or content files; and configure the software to perform critical file comparisons at least weekly.\n Note: For file-integrity monitoring purposes, critical files are usually those that do not regularly change, but the modification of which could indicate a system compromise or risk of compromise. File-integrity monitoring products usually come pre-configured with critical files for the related operating system. Other critical files, such as those for custom applications, must be evaluated and defined by the entity (that is, the merchant or service provider). 11.5.b Verify the tools are configured to alert personnel to unauthorized modification of critical files, and to perform critical file comparisons at least weekly. TBV -N/A- TBV TBV -N/A- Not Validated 274 12.1 12.1 Establish, publish, maintain, and disseminate a security policy that accomplishes the following: 12.1 Examine the information security policy and verify that the policy is published and disseminated to all relevant personnel (including vendors and business partners). -N/A- TBV TBV TBV -N/A- Not Validated 275 12.1.1 12.1.1 Addresses all PCI DSS requirements. 12.1.1 Verify that the policy addresses all PCI DSS requirements. -N/A- TBV -N/A- -N/A- -N/A- Not Validated 276 12.1.2.a 12.1.2 Includes an annual process that identifies threats, and vulnerabilities, and results in a formal risk assessment. (Examples of risk assessment methodologies include but are not limited to OCTAVE, ISO 27005 and NIST SP 800-30.) 12.1.2.a Verify that an annual risk assessment process is documented that identifies threats, vulnerabilities, and results in a formal risk assessment. -N/A- TBV -N/A- -N/A- -N/A- Not Validated 277 12.1.2.b 12.1.2 Includes an annual process that identifies threats, and vulnerabilities, and results in a formal risk assessment. (Examples of risk assessment methodologies include but are not limited to OCTAVE, ISO 27005 and NIST SP 800-30.) 12.1.2.b Review risk assessment documentation to verify that the risk assessment process is performed at least annually. -N/A- TBV -N/A- -N/A- -N/A- Not Validated 278 12.1.3 12.1.3 Includes a review at least annually and updates when the environment changes. 12.1.3 Verify that the information security policy is reviewed at least annually and updated as needed to reflect changes to business objectives or the risk environment. -N/A- TBV TBV TBV -N/A- Not Validated 279 12.2 12.2 Develop daily operational security procedures that are consistent with requirements in this specification (for example, user account maintenance procedures, and log review procedures). 12.2 Examine the daily operational security procedures. Verify that they are consistent with this specification, and include administrative and technical procedures for each of the requirements. -N/A- TBV -N/A- TBV -N/A- Not Validated 280 12.3 12.3 Develop usage policies for critical technologies (for example, remote access technologies, wireless technologies, removable electronic media, laptops, tablets, personal data/digital assistants (PDAs), e-mail usage and Internet usage) and define proper use of these technologies. Ensure these usage policies require the following: 12.3 Obtain and examine the usage policies for critical technologies and perform the following: 281 12.3.1 12.3.1 Explicit approval by authorized parties 12.3.1 Verify that the usage policies require explicit approval from authorized parties to use the technologies. -N/A- TBV -N/A- TBV -N/A- Not Validated 282 12.3.2 12.3.2 Authentication for use of the technology 12.3.2 Verify that the usage policies require that all technology use be authenticated with user ID and password or other authentication item (for example, token). -N/A- TBV -N/A- TBV -N/A- Not Validated 283 12.3.3 12.3.3 A list of all such devices and personnel with access 12.3.3 Verify that the usage policies require a list of all devices and personnel authorized to use the devices. -N/A- TBV -N/A- TBV -N/A- Not Validated 284 12.3.4 12.3.4 Labeling of devices to determine owner, contact information and purpose 12.3.4 Verify that the usage policies require labeling of devices with information that can be correlated to owner, contact information and purpose. -N/A- TBV -N/A- TBV -N/A- Not Validated 285 12.3.5 12.3.5 Acceptable uses of the technology 12.3.5 Verify that the usage policies require acceptable uses for the technology. -N/A- TBV -N/A- TBV -N/A- Not Validated 286 12.3.6 12.3.6 Acceptable network locations for the technologies 12.3.6 Verify that the usage policies require acceptable network locations for the technology. -N/A- TBV -N/A- TBV -N/A- Not Validated 287 12.3.7 12.3.7 List of company-approved products 12.3.7 Verify that the usage policies require a list of company approved products. -N/A- TBV -N/A- TBV -N/A- Not Validated 288 12.3.8 12.3.8 Automatic disconnect of sessions for remote-access technologies after a specific period of inactivity 12.3.8 Verify that the usage policies require automatic disconnect of sessions for remote-access technologies after a specific period of inactivity. -N/A- TBV -N/A- TBV -N/A- Not Validated 289 12.3.9 12.3.9 Activation of remote-access technologies for vendors and business partners only when needed by vendors and business partners, with immediate deactivation after use 12.3.9 Verify that the usage policies require activation of remote access technologies used by vendors and business partners only when needed by vendors and business partners, with immediate deactivation after use. -N/A- TBV -N/A- TBV -N/A- Not Validated 290 12.3.10.a 12.3.10 For personnel accessing cardholder data via remote-access technologies, prohibit copy, move, and storage of cardholder data onto local hard drives and removable electronic media, unless explicitly authorized for a defined business need. 12.3.10.a Verify that the usage policies prohibit copying, moving, or storing of cardholder data onto local hard drives and removable electronic media when accessing such data via remote-access technologies. -N/A- TBV -N/A- TBV -N/A- Not Validated 291 12.3.10.b 12.3.10 For personnel accessing cardholder data via remote-access technologies, prohibit copy, move, and storage of cardholder data onto local hard drives and removable electronic media, unless explicitly authorized for a defined business need. 12.3.10.b For personnel with proper authorization, verify that usage policies require the protection of cardholder data in accordance with PCI DSS Requirements. -N/A- TBV -N/A- TBV -N/A- Not Validated 292 12.4 12.4 Ensure that the security policy and procedures clearly define information security responsibilities for all personnel. 12.4 Verify that information security policies clearly define information security responsibilities for all personnel. -N/A- TBV TBV -N/A- -N/A- Not Validated 293 12.5 12.5 Assign to an individual or team the following information security management responsibilities: 12.5 Verify the formal assignment of information security to a Chief Security Officer or other security-knowledgeable member of management.\n Obtain and examine information security policies and procedures to verify that the following information security responsibilities are specifically and formally assigned: -N/A- TBV -N/A- TBV -N/A- Not Validated 294 12.5.1 12.5.1 Establish, document, and distribute security policies and procedures. 12.5.1 Verify that responsibility for creating and distributing security policies and procedures is formally assigned. -N/A- TBV -N/A- TBV -N/A- Not Validated 295 12.5.2 12.5.2 Monitor and analyze security alerts and information, and distribute to appropriate personnel. 12.5.2 Verify that responsibility for monitoring and analyzing security alerts and distributing information to appropriate information security and business unit management personnel is formally assigned. -N/A- TBV -N/A- TBV -N/A- Not Validated 296 12.5.3 12.5.3 Establish, document, and distribute security incident response and escalation procedures to ensure timely and effective handling of all situations. 12.5.3 Verify that responsibility for creating and distributing security incident response and escalation procedures is formally assigned. -N/A- TBV -N/A- TBV -N/A- Not Validated 297 12.5.4 12.5.4 Administer user accounts, including additions, deletions, and modifications 12.5.4 Verify that responsibility for administering user account and authentication management is formally assigned. -N/A- TBV -N/A- TBV -N/A- Not Validated 298 12.5.5 12.5.5 Monitor and control all access to data. 12.5.5 Verify that responsibility for monitoring and controlling all access to data is formally assigned. -N/A- TBV -N/A- TBV -N/A- Not Validated 299 12.6.a 12.6 Implement a formal security awareness program to make all personnel aware of the importance of cardholder data security. 12.6.a Verify the existence of a formal security awareness program for all personnel. -N/A- TBV -N/A- TBV -N/A- Not Validated 300 12.6.b 12.6 Implement a formal security awareness program to make all personnel aware of the importance of cardholder data security. 12.6.b Obtain and examine security awareness program procedures and documentation and perform the following: 301 12.6.1.a 12.6.1 Educate personnel upon hire and at least annually.\n Note: Methods can vary depending on the role of the personnel and their level of access to the cardholder data. 12.6.1.a Verify that the security awareness program provides multiple methods of communicating awareness and educating personnel (for example, posters, letters, memos, web based training, meetings, and promotions). -N/A- TBV -N/A- TBV -N/A- Not Validated 302 12.6.1.b 12.6.1 Educate personnel upon hire and at least annually.\n Note: Methods can vary depending on the role of the personnel and their level of access to the cardholder data. 12.6.1.b Verify that personnel attend awareness training upon hire and at least annually. -N/A- TBV -N/A- TBV -N/A- Not Validated 303 12.6.2 12.6.2 Require personnel to acknowledge at least annually that they have read and understood the security policy and procedures. 12.6.2 Verify that the security awareness program requires personnel to acknowledge, in writing or electronically, at least annually that they have read and understand the information security policy. -N/A- TBV -N/A- TBV -N/A- Not Validated 304 12.7 12.7 Screen potential personnel prior to hire to minimize the risk of attacks from internal sources. (Examples of background checks include previous employment history, criminal record, credit history, and reference checks.)\n Note: For those potential personnel to be hired for certain positions such as store cashiers who only have access to one card number at a time when facilitating a transaction, this requirement is a recommendation only. 12.7 Inquire with Human Resource department management and verify that background checks are conducted (within the constraints of local laws) on potential personnel prior to hire who will have access to cardholder data or the cardholder data environment. -N/A- TBV TBV TBV -N/A- Not Validated 305 12.8 12.8 If cardholder data is shared with service providers, maintain and implement policies and procedures to manage service providers, to include the following: 12.8 If the entity shares cardholder data with service providers (for example, back-up tape storage facilities, managed service providers such as Web hosting companies or security service providers, or those that receive data for fraud modeling purposes), through observation, review of policies and procedures, and review of supporting documentation, perform the following: 306 12.8.1 12.8.1 Maintain a list of service providers. 12.8.1 Verify that a list of service providers is maintained. -N/A- TBV -N/A- TBV -N/A- Not Validated 307 12.8.2 12.8.2 Maintain a written agreement that includes an acknowledgement that the service providers are responsible for the security of cardholder data the service providers possess. 12.8.2 Verify that the written agreement includes an acknowledgement by the service providers of their responsibility for securing cardholder data. -N/A- TBV -N/A- -N/A- -N/A- Not Validated 308 12.8.3 12.8.3 Ensure there is an established process for engaging service providers including proper due diligence prior to engagement. 12.8.3 Verify that policies and procedures are documented and were followed including proper due diligence prior to engaging any service provider. -N/A- TBV -N/A- TBV -N/A- Not Validated 309 12.8.4 12.8.4 Maintain a program to monitor service providers’ PCI DSS compliance status at least annually. 12.8.4 Verify that the entity maintains a program to monitor its service providers’ PCI DSS compliance status at least annually. -N/A- TBV -N/A- TBV -N/A- Not Validated 310 12.9 12.9 Implement an incident response plan. Be prepared to respond immediately to a system breach. 12.9 Obtain and examine the Incident Response Plan and related procedures and perform the following: 311 12.9.1.a 12.9.1 Create the incident response plan to be implemented in the event of system breach. Ensure the plan addresses the following, at a minimum: \n• Roles, responsibilities, and communication and contact strategies in the event of a compromise including notification of the payment brands, at a minimum • Specific incident response procedures • Business recovery and continuity procedures • Data back-up processes • Analysis of legal requirements for reporting compromises • Coverage and responses of all critical system components • Reference or inclusion of incident response procedures from the payment brands 12.9.1.a Verify that the incident response plan includes: \n• Roles, responsibilities, and communication strategies in the event of a compromise including notification of the payment brands, at a minimum: • Specific incident response procedures • Business recovery and continuity procedures • Data back-up processes • Analysis of legal requirements for reporting compromises (for example, California Bill 1386 which requires notification of affected consumers in the event of an actual or suspected compromise for any business with California residents in their database) • Coverage and responses for all critical system components • Reference or inclusion of incident response procedures from the payment brands -N/A- TBV -N/A- -N/A- -N/A- Not Validated 312 12.9.1.b 12.9.1 Create the incident response plan to be implemented in the event of system breach. Ensure the plan addresses the following, at a minimum: \n• Roles, responsibilities, and communication and contact strategies in the event of a compromise including notification of the payment brands, at a minimum • Specific incident response procedures • Business recovery and continuity procedures • Data back-up processes • Analysis of legal requirements for reporting compromises • Coverage and responses of all critical system components • Reference or inclusion of incident response procedures from the payment brands 12.9.1.b Review documentation from a previously reported incident or alert to verify that the documented incident response plan and procedures were followed. -N/A- TBV -N/A- -N/A- -N/A- Not Validated 313 12.9.2 12.9.2 Test the plan at least annually. 12.9.2 Verify that the plan is tested at least annually. -N/A- TBV TBV TBV -N/A- Not Validated 314 12.9.3 12.9.3 Designate specific personnel to be available on a 24/7 basis to respond to alerts. 12.9.3 Verify through observation and review of policies, that designated personnel are available for 24/7 incident response and monitoring coverage for any evidence of unauthorized activity, detection of unauthorized wireless access points, critical IDS alerts, and/or reports of unauthorized critical system or content file changes. -N/A- TBV -N/A- TBV -N/A- Not Validated 315 12.9.4 12.9.4 Provide appropriate training to staff with security breach response responsibilities. 12.9.4 Verify through observation and review of policies that staff with responsibilities for security breach response are periodically trained. -N/A- TBV -N/A- TBV -N/A- Not Validated 316 12.9.5 12.9.5 Include alerts from intrusion detection, intrusion-prevention, and file integrity monitoring systems. 12.9.5 Verify through observation and review of processes that monitoring and responding to alerts from security systems including detection of unauthorized wireless access points are covered in the Incident Response Plan. -N/A- TBV -N/A- TBV -N/A- Not Validated 317 12.9.6 12.9.6 Develop a process to modify and evolve the incident response plan according to lessons learned and to incorporate industry developments. 12.9.6 Verify through observation and review of policies that there is a process to modify and evolve the incident response plan according to lessons learned and to incorporate industry developments. -N/A- TBV -N/A- TBV -N/A- Not Validated 318 A.1 A.1 Protect each entity’s (that is merchant, service provider, or other entity) hosted environment and data, per A.1.1 through A.1.4: \n A hosting provider must fulfill these requirements as well as all other relevant sections of the PCI DSS. Note: Even though a hosting provider may meet these requirements, the compliance of the entity that uses the hosting provider is not guaranteed. Each entity must comply with the PCI DSS and validate compliance as applicable. A.1 Specifically for a PCI DSS assessment of a shared hosting provider, to verify that shared hosting providers protect entities’ (merchants and service providers) hosted environment and data, select a sample of servers (Microsoft Windows and Unix/Linux) across a representative sample of hosted merchants and service providers, and perform A.1.1 through A.1.4 below: 319 A.1.1 A.1.1 Ensure that each entity only runs processes that have access to that entity’s cardholder data environment. A.1.1 If a shared hosting provider allows entities (for example, merchants or service providers) to run their own applications, verify these application processes run using the unique ID of the entity. For example:\n No entity on the system can use a shared web server user ID. All CGI scripts used by an entity must be created and run as the entity’s unique user ID. -N/A- TBV TBV TBV -N/A- Not Validated 320 A.1.2.a A.1.2 Restrict each entity’s access and privileges to its own cardholder data environment only. A.1.2.a Verify the user ID of any application process is not a privileged user (root/admin). TBV TBV -N/A- TBV TBV Not Validated 321 A.1.2.b A.1.2 Restrict each entity’s access and privileges to its own cardholder data environment only. A.1.2.b Verify each entity (merchant, service provider) has read, write, or execute permissions only for files and directories it owns or for necessary system files (restricted via file system permissions, access control lists, chroot, jailshell, etc.)\n Important: An entity’s files may not be shared by group. TBV TBV -N/A- -N/A- TBV Not Validated 322 A.1.2.c A.1.2 Restrict each entity’s access and privileges to its own cardholder data environment only. A.1.2.c Verify that an entity’s users do not have write access to shared system binaries. TBV TBV -N/A- -N/A- TBV Not Validated 323 A.1.2.d A.1.2 Restrict each entity’s access and privileges to its own cardholder data environment only. A.1.2.d Verify that viewing of log entries is restricted to the owning entity. TBV TBV -N/A- -N/A- TBV Not Validated 324 A.1.2.e A.1.2 Restrict each entity’s access and privileges to its own cardholder data environment only. A.1.2.e To ensure each entity cannot monopolize server resources to exploit vulnerabilities (for example, error, race, and restart conditions, resulting in, for example, buffer overflows), verify restrictions are in place for the use of these system resources: \n• Disk space • Bandwidth • Memory • CPU TBV TBV -N/A- -N/A- TBV Not Validated 325 A.1.3 A.1.3 Ensure logging and audit trails are enabled and unique to each entity’s cardholder data environment and consistent with PCI DSS Requirement 10. A.1.3 Verify the shared hosting provider has enabled logging as follows, for each merchant and service provider environment:\n Logs are enabled for common third-party applications. Logs are active by default. Logs are available for review by the owning entity. Log locations are clearly communicated to the owning entity. TBV TBV -N/A- TBV TBV Not Validated 326 A.1.4 A.1.4 Enable processes to provide for timely forensic investigation in the event of a compromise to any hosted merchant or service provider. A.1.4 Verify the shared hosting provider has written policies that provide for a timely forensics inestigation of related servers in the event of a compromise. -N/A- TBV TBV TBV -N/A- Not Validated